Client Services Coordinator

3 weeks ago

Fort Wayne, United States Community Home Health Care Full time

Community Home Health Care is an accredited full-service home health care agency providing home care services. We are looking for a Care Coordinator to add to our growing and fantastic team of dedicated, compassionate, and caring individuals.
Are you a driven person who is seeking a dynamic and challenging position within the Healthcare Industry? If so, then our Care Coordinator position is for you

**Responsibilities**:
Quality Service Delivery
- Coordinate quality services delivery to new and current clients and employees through professional interaction with clients and employees
- Work with nursing teams to assigned appropriate field staff to each client
- Must effectively communicate scheduling and changes with patients, employees, and Nursing Supervisors, and RN case manager, as instructed
- Create, maintain, and coordinate schedules
- Contact caregivers to fill shifts, implement shift changes to caregivers
- Contact client and/ or family regarding changes in schedule
- Monitor and follow up on telephony, as well as checking for accuracy of caregiver’s arrival and departure times
- Monitors and evaluates productivity levels, arranging for adequate staffing to meet client needs
- Answering phones
- Other tasks as assigned

**Position Qualifications**:

- Must have excellent communication and interpersonal skills
- Have great customer service skills
- Critical Thinking & problem-solving skills
- Ability to learn basic computer programs and processes
- Experienced in scheduling in-home care settings is helpful
- Excellent organizational and time management skills along with attention to detail
- Strong problem-solving skills as well as the ability to multi-task and prioritize work

We are looking for someone who can fulfill our company mission
- Compassion, Accountability, Relationships, Trust, and Excellence? Are the core values for Community Home Health Care. If you would like to make a difference, please submit your resume today We look forward to hearing from you and welcoming the next member of our growing team

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Microsoft Office: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

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