Customer Service Navigator

3 weeks ago

Mount Laurel, United States Association Headquarters Full time

POSITION DUTIES AND RESPONSIBILITIES
- Provide high touch customer service.
- Follow up on initial contacts.
- Maintain records of telephonic interactions, orders and accounts.
- Meet pre-determined metrics/goals.
- Share customer feedback with appropriate members of senior staff.
- Reporting on a weekly/monthly basis, in collaboration with other customer service representatives.
- Deliver prepared sales scripts based on scheduled campaign calendar. Assist in CCMC operations and be the primary contact for customer service.
- Responsible for interacting with the customer through phone and mail to offer reminders, solicit orders of information and/or conduct follow-up regarding various elements of client business.
- Assist customers with purchase and usage of all CCM products.

MEASUREMENT OF SUCCESS
- Successfully meets deadlines
- Proactively alerts Supervisors to challenges or concerns related to the delivery of client service.
- Proactively suggests solutions to challenges encountered Pays attention to detail

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to multi-task and meet deadlines
- Good written and verbal communication skills
- Attention to detail
- Able to travel a few times per year
- Maintain a professional manner and attitude
- Strong skills in organization, prioritization, and time management
- Good knowledge of office practices, administration, and customer service skills and techniques
- Strong Microsoft Office software skills, particularly Word, Excel, and PowerPoint

EDUCATION/ EXPERIENCE/REQUIRED PROFICIENCIES

Bachelor's degree preferred, high school diploma required.

**VACCINATION STATEMENT**:
**In accordance with Association Headquarters' commitment to provide and maintain a workplace that is free of known and preventable hazards to safeguard the health of employees and their families, clients, and affiliates, all employees are required to receive the COVID-19 vaccination unless a reasonable accommodation is approved (i.e., serious health risks or sincere religious beliefs). Such accommodations will be granted where they do not cause AH undue hardship or pose a direct threat to the health and safety of others.**

**APPLICATION INSTRUCTIONS**

**AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.**

**Benefits**

Benefits include, but are not limited to:

- Medical, Dental, and Vision
- Voluntary Life Insurance - Employee Paid
- AFLAC available
- Paid holidays and Paid Time Off (PTO) accrual
- 401k
- Basic life insurance, short-term and long-term disability

Other Benefits of Working at AH:

- Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
- Industry Leader - Most credentialed AMC and the first AMC to be Customer Service Certified by the Customer Service Institute of America
- Flex Schedules
- On-site fitness center, open 24/7
- Gym reimbursement program
- Tuition reimbursement program
- Training and Development opportunities

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