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Customer Service Representative
2 weeks ago
Hybrid
- Process terminations and submit tickets when needed for waivers in order to close out buyout keep, upgrade, upgrade to returns and credit/rebills in a timely and efficient manner.
- Answering incoming phone calls, emails and mail along with any additional internal requests in order to meet SLA.
- Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax and sales tax , issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity.
- Practices customer focus, collaboration and communication with team including management and minimizes distractions (i.e. Excessive non business related conversations including personal cell phone usage, internet, etc.)
- Strong verbal and written skills.
- Basic knowledge level of Microsoft Office products.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
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