Front Desk Agent

2 weeks ago

Stamford, United States Stratton Amenities Full time

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

**Position Requirements**
- Excellent verbal and written communication skills
- Exceptional relationship and rapport building skills
- Excellent problem-solving skills
- Take pride and ownership in the position and property
- Listen and react quickly to residents’ and guests’ requests in a genuine manner
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Work a flexible schedule, including holidays and weekends
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure

**Main Responsibilities**
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Maintain confidentiality of residents
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Monitor access throughout the shift and ensures authorized resident and guest use only
- Cautions residents or guests behaving in an unsafe manner
- Perform all other duties as assigned

**Additional Responsibilities May Include**
- Responsible for access and control of the pool and amenity deck
- Enforces pool rules, policies and restrictions as directed by the property
- Escort people if necessary
- Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- Walk the premises to ensure the highest standards are being met
- Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service._

**Job Types**: Full-time, Part-time

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Concierge: 1 year (preferred)
- Customer service: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Hotel: 1 year (preferred)
- Front desk: 1 year (preferred)
- Receptionist: 1 year (preferred)

Work Location: In person

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