Sales & Service Representative (Bank

4 weeks ago


Milwaukee, United States First Citizens Bank. Full time

**Overview**

Are you a people person? Be a First Citizens person Join our **Milwaukee-Timmerman **branch team and make a difference.

This is a **full-time** position and will be located **on location** at **10380 Silver Spring Drive in Milwaukee, Wisconsin**. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
- ** Communication Skills - Interpersonal**: Comfortable and confident with proactively engaging in conversation
- ** Customer Service Skills**: Demonstrates professionalism and empathy in customer interactions
- ** Adaptability**: Has the ability to learn and adapt quickly to new information and technology
- ** Teamwork**: Strives to build strong working relationships with those on their team as well as cross-functional relationships
- ** Flexibility**:Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution

**Responsibilities**

The essential functions of the job include, but are not necessarily limited to, the following:

- Engaging customers in conversation to understand their banking needs and preferences
- Processing transactions accurately and efficiently
- Providing assistance with account servicing needs
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

**Qualifications**
- ** Required Education**:High School Diploma or GED
- ** Required Experience**:6+ months face-to-face customer service experience AND 6+ months recent cash-handling experience
- ** Preferred Items**:

- Sales Support (cold-calling, marketing, etc.)
- Knowledge of retail banking products and services
- Working knowledge of Microsoft Office
- A proven track record of job stability
- Strong communication skills, both written and verbal



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