Sales & Service Representative (Bank Teller)

4 weeks ago

Milwaukee, United States First Citizens Bank Full time
Overview:

Are you a people person? Be a First Citizens person Join our Milwaukee-Timmerman branch team and make a difference.

 

This is a full-time position and will be located on location at 10380 Silver Spring Drive in Milwaukee, Wisconsin. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

 

The successful candidate will demonstrate:

  • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
  • Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
  • Adaptability: Has the ability to learn and adapt quickly to new information and technology
  • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
  • Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution
Responsibilities:

The essential functions of the job include, but are not necessarily limited to, the following:

  • Engaging customers in conversation to understand their banking needs and preferences
  • Processing transactions accurately and efficiently
  • Providing assistance with account servicing needs
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications:
  • Required Education: High School Diploma or GED
  • Required Experience: 6+ months face-to-face customer service experience AND 6+ months recent cash-handling experience
  • Preferred Items:
    • Sales Support (cold-calling, marketing, etc.)
    • Knowledge of retail banking products and services
    • Working knowledge of Microsoft Office
    • A proven track record of job stability
    • Strong communication skills, both written and verbal

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