Customer Experience Trainer

3 weeks ago


Costa Mesa, United States Altametrics Full time

Are you passionate about revolutionizing customer experiences in the restaurant industry? Do you possess exceptional communication skills and a knack for problem-solving? Altametrics is searching for a dedicated Customer Experience Lead to join our team.

**Position Overview**:
As a Customer Experience Trainer at Altametrics, you will spearhead efforts to deliver unparalleled support and service to our clients nationwide. This role is ideal for individuals with a strong background in the restaurant industry, coupled with a drive for excellence and a thirst for adventure.

**Company Overview**:
Altametrics offers a comprehensive product line of enterprise software and professional services that address the needs of various departments and the executive management of corporate clients. The software solutions are cloud based and designed to be deployed quickly, scalable for business growth, reliable and readily available. Altametrics offers clients industry leading consulting, professional services, development, engineering, training and support.

Altametrics offers a very exciting, friendly and energetic working environment filled with constant new challenges, new expectations, new responsibilities and endless growth opportunities

**Key Requirements**:

- Proven experience in the restaurant industry, with a deep understanding of its operations and challenges.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to customer support.
- Willingness to travel extensively, engaging directly with clients across the country.
- Bachelor's degree preferred, particularly in business administration, hospitality management, or a related field.

**Responsibilities**:

- Managing and enhancing the overall customer experience by addressing inquiries, resolving issues, and maintaining a high level of customer engagement.
- Gain in-depth knowledge of our software solutions and associated technologies.
- Provide functional support to our sales team and partners, assisting in product demonstrations, needs analysis, and post-sales implementation.
- Develop custom solutions to address unique customer needs and communicate these effectively to internal development teams.
- Document precise customer installation requirements and manage the scope of work.
- Collaborate with internal teams to address client concerns and drive continuous improvement in service delivery.

Pay: $50,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Associate (required)

**Experience**:

- Restaurant: 3 years (required)

Willingness to travel:

- 50% (required)

Work Location: In person


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