Customer Service Representative

2 weeks ago


Costa Mesa, United States ARC Document Solutions Full time
Description

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Pay Rate $16- $26/hr.

Who we're looking for:

We are seeking a dynamic individual to join our team as a Customer Service Representative / Project Coordinator. This role primarily focuses on delivering exceptional customer service while also providing coordination support for various projects. If you are a proactive problem-solver with excellent communication skills, we want to hear from you

In this role you will:
  • Greet customers in a friendly and professional manner, both in-person and over the phone.
  • Process work orders received through various channels, including electronic, hard copy, and phone.
  • Provide accurate information to customers regarding our products, processes (software/hardware), and production turnaround times.
  • Identify opportunities to upsell add-on services or new merchandise to existing and previous customers.
  • Communicate unit prices, shipping dates, anticipated delays, and any other relevant information to customers.
  • Enter job details into our computer system and ensure accurate billing information.
  • Examine original hard copy documents for completeness and quality defects.
  • Collaborate with the Production Manager to address any issues or concerns with orders.
  • Consult with the Estimator regarding costs and communicate this information effectively to customers.
  • Coordinate the routing of supplies and materials to work areas to initiate production.
  • Monitor the progress of job orders throughout the production process and keep customers informed of their status.
  • Collaborate with various departments, including production, sales, shipping, and warehouse, to expedite or trace shipments as needed.
  • Participate in ongoing training sessions to enhance technical skills and knowledge.
  • Perform additional tasks or duties as assigned by management.
Requirements:
  • High school diploma or equivalent; additional education or training is a plus.
  • Proven experience in customer service or a related field.
  • Strong interpersonal and communication skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in computer systems and software applications.
  • Detail-oriented with excellent problem-solving abilities.
  • Ability to work independently as well as part of a team.
What We offer:
  • Excellent Company support and resources.
  • Excellent Company Reputation because we consistently receive 5-star customer reviews.
  • Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
  • A management team that supports you and wants to see you be successful.
  • Culture of caring for our employees.


If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words "Accommodation Request" in your subject line.

We are an Equal Employment Opportunity ("EEO") Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

  • Costa Mesa, United States Ultimate Staffing Full time

    Join Our Team as a Customer Service Specialist in Costa Mesa! Are you passionate about providing exceptional customer service experiences? We're looking for a dedicated individual to join our team in Costa Mesa as a Customer Service Specialist. In t Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service


  • Costa Mesa, United States RemX Full time

    Job DescriptionJob DescriptionRemX Staffing is looking for friendly Customer Service Representatives for our client.Title: Customer Service RepresentativeEmployment Type: Contract, potential to go permLocation: Costa Mesa, CA | ONSITESalary: $20/hrSchedule: Must be open to work shifts between 7:00 AM – 11:00 PM Monday - Sunday (Must be available for...


  • Costa Mesa, United States Electric Bike Company Full time

    **Full Job Description**: We are looking for a motivated Customer Service Representative to coordinate the delivery and pick-ups of our bikes to customers. Electric Bike Company was established in 2014 and strives to provide the best custom-built electric beach cruisers in the world by using global materials and local USA electric bike builders and...


  • Costa Mesa, California, United States Circle K Full time

    Store : 3470 Fairview Rd, Costa Mesa, California 92626Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...


  • Costa Mesa, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $22/hrOverview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this...


  • Costa Mesa, United States Interdent Sa Full time

    ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** DENTA04174 Showing 1 location **Job Details** **Description** At Gentle Dental, our **Customer Service Representatives** **Duties & Responsibilities:** - Follow opening and closing dental front office procedures. - Greet visitors, handle incoming calls on a...


  • Costa Mesa, United States Partners In Diversity, Inc. Full time

    DIRECT HIRE: Customer Service Experience Preferred but Not Required Bilingual in Spanish or Vietnamese Preferred but Not RequiredThe Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and...


  • Costa Mesa, United States Partners In Diversity, Inc. Full time

    DIRECT HIRE: Customer Service Experience Preferred but Not Required Bilingual in Spanish or Vietnamese Preferred but Not RequiredThe Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and...


  • Costa Mesa, United States RemX Full time

    Job DescriptionJob DescriptionRemX Staffing is looking for friendly Customer Service Representatives for our client.Title: Customer Service RepresentativeEmployment Type: Contract, potential to go permLocation: Costa Mesa, CA | ONSITESalary: $22/hrSchedule: Must be open to work shifts between 7:00 AM – 11:00 PM Monday - Sunday (Must be available for...


  • Costa Mesa, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionJoin Our Team as a Customer Service Representatives in Costa Mesa and in Irvine!We have 3 current openings for Customer Service Specialist/RepresentativesAre you passionate about providing exceptional customer service experiences? We're looking for a dedicated individuals to join our team in Costa Mesa and in Irvine. In this...


  • Costa Mesa, United States David's Bridal Full time

    **Alterations Customer Service Representative** NOW HIRING Location CA - Costa Mesa Area Store Hourly Careers Category Retail - Alterations Share this role: **Alterations Customer service representative** **What if** At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding...


  • Costa Mesa, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionLooking for Customer Service Representatives who want to work for a fun company/environment.Temp to HireOrange CountyResponsibilities: Receive and process telephone, email and fax ordersCheck stock, locate inventory, verify credit approval, invoice dealer warehouse ordersProcess container and consignment ordersMonitor and...


  • Costa Mesa, United States Konnect Holdings, LLC Full time

    Our partner is a well-known tire manufacturer that produces a wide range of tires for various types of vehicles, including passenger cars, trucks, SUVs, and high-performance vehicles. They are known for its commitment to quality and innovation, offering products that are designed for performance, durability, and safety. They have a global presence and are...


  • Costa Mesa, United States Financial Partners Credit Union Full time

    ** Customer Service Representative - Admin** This dynamic role is responsible for new business production, endorsements and building lasting relationships with our large member base. We offer multiple providers of auto, home and other lines of insurance and are looking for experienced licensed Property & Casualty Insurance Agents. **ESSENTIAL...


  • Costa Mesa, United States WSP Full time

    JOB SUMMARY This position is based out of **Costa Mesa, CA **. **DUTIES AND RESPONSIBILITIES **include some or all of the following. Supervisor may assign other duties as needed. - Serve as the first point of public contact for all customer service issues - Promote positive customer relations with customers and coworkers - Respond to calls from the public...


  • Costa Mesa, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionWe have two openings for an amazing client in Costa Mesa, CaPay $22-$23.00 DOE, On-site, Hours Monday to Friday 7am-4pmThis role is to help customers understand the products and services being offered by the company.Duties:Will answer inquires by phone, e-mail and web-chat.Will respond to customer inquires, process customer...


  • Costa Mesa, United States Partners in Diversity Full time

    Job DescriptionJob Description* DIRECT HIRE POSITION *** FULL TIME AND PART TIME POSITIONS AVAILABLE **The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. CSR...


  • Mesa, United States Cetechs Full time

    Job DescriptionJob DescriptionJob briefWe are looking for a customer-oriented service representative.What does a Customer Service Representative do?A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and...


  • Mesa, United States Cetechs Full time

    Job DescriptionJob DescriptionJob briefWe are looking for a customer-oriented service representative.What does a Customer Service Representative do?A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and...


  • Mesa, United States Farmers Insurance Full time

    Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer...