Change Management Lead

2 weeks ago

San Diego, United States UC San Diego Health Full time

Payroll Title:

- ORGANIZATIONAL CNSLT 4
- Department:

- DECISION SUPPORT
- Hiring Pay Scale
- $104,000 - $151,000 / Year
- Worksite:

- Greenwich Drive
- Appointment Type:

- Contract
- Appointment Percent:

- 100%
- Union:

- Uncovered
- Total Openings:

- 1
- Work Schedule:

- Days, 8 hour shifts, Monday - Friday**#129438 Change Management Lead - Hybrid/Remote***:Filing Deadline: Wed 5/8/2024**

**UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.**

**This is a contract position with the possibility of extension/career conversion.**

**This position will work a hybrid schedule which includes a combination of working both onsite at Greenwich Drive and remote.**

**DESCRIPTION**:
UC San Diego Health plans to transition to a more robust, integrated timekeeping and scheduling platform. The Timekeeping and Scheduling Replacement (TSR) project will manage the system implementation. UC San Diego Health seeks a Change Management / Communications/ Training Lead to oversee the TSR project’s Change Management workstream to ensure alignment with project goals and timeline.

The Change Management / Communications/ Training Lead will be an integral member of the TSR project team championing TSR’s public relations effort and developing the TSR Communications and Training Strategy to guide its overall execution. This role will support Change Management discovery and execution with special attention to elements related to communications and training.

**Communications & Training**:

- Lead public relations efforts, working closely with the Enterprise System Renewal (ESR) Program team, Nursing leadership, vendor consultants, and other key stakeholders to develop TSR’s image, brand, and voice across UC San Diego Health
- Drive all Change Management activities including, but not limited to, stakeholder analysis, recommend structure and cadence of engagement across stakeholder groups, etc.
- Create Communications and Training Workstream plans inclusive of identifying key campaigns, activities, deliverables, interdependencies, and durations

**Change Management**:

- Assess the organizational change impacts and develop strategies to promote readiness and adoption
- Manage the Change Leader relationship and guide this leadership group in driving change adoption within their impacted organizations
- Consult on project interactions with the Subject Matter Expert (SME) group as they are engaged to participate in Project Activities
- Evaluate organizational readiness via roadshows/townhalls, assessments/surveys, and departmental meetings to identify risk and manage resistance
- Collect feedback on the most significant/risky processes, roles, and duty changes from the current state, which will require targeted change management support

**Leadership & Collaboration**:

- Provide direction to the Change Management Analyst/ Trainer and oversee delivery and work product quality
- Collaborate with vendor consultants to oversee activities of other change management team members
- Support process improvement efforts within the change management team and across the TSR project team
- Establish and maintain strategic partnerships with the TSR Program Leadership team, key project stakeholders and vendor consultants
- Track output in alignment with measurement and project reporting strategy
- Report clear status to project management, including priorities, issues, and risks promptly
- Build confidence and trust with department leaders

**MINIMUM QUALIFICATIONS**:

- Nine (9) years of related experience, education/training, **OR** a Bachelor’s degree in related area plus five (5) years of related experience/training. Related experience: Change management campaigns/projects, creating and maintaining strategic stakeholder relationships, employee engagement, process improvement.
- Thorough knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized organizational interventions.

**PREFERRED QUALIFICATIONS**:

- Experience managing a change management or training team
- Proven expertise in Strategic Communications approaches and standards in business communications
- Proven ability to guide execution of communication content to consistently optimize messaging, enhance program goals, and adhere to established standards
- Exceptional general communication skills including writing, copyediting, presentation, and session facilitation
- Proven ability to lead and coordinate collaborators in the execution of multiple and interdependent deliverables
- Demonstrated experience building and managing exceptional relationships to achieve results in line with strategic goals
- Experience supporting customer needs and articulating a strategy that motivat

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