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Information Technology Specialist
4 months ago
**Duties**:
Duties include, but are limited to the following:
- diagnose and resolve recurring problems in response to customer reported IT incidents;
- report, respond to, and resolve customer IT requests;
- update and maintain problem tracking/ticketing systems to track and identify customer needs;
- installs configures and test software on customer workstations;
- install, configure, upgrade, and troubleshoot hardware and software components;
- present formal and informal training, guidance, and assistance to customers;
- provide routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security/information assurance;
- participate in evaluating effectiveness of customer support services and provides feedback on impacts of proposed IT initiatives to services;
**NOTE: This position has a minimum onsite presence of 3 days per week. This requirement may be modified during the training period.**
**Requirements**:
**Conditions of Employment**:
- This position has a minimum onsite presence of 3 days per week.
- You must be a U.S. Citizen or National
- You must complete a background investigation
- Selective Service Registration is required, as applicable
- You may be required to complete a one-year probationary period
- You must maintain a bank account for direct deposit
- All qualification requirements for this position must be met by the closing date of this announcement
- Eligible and qualifying coursework must be completed prior to onboarding
- This position has a minimum onsite presence of 3 days per week.
To be eligible for the Recent Graduate program you must be either a:
- Recent graduate who has completed, within the previous two years, a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution.
OR
**Conversion**:Pathways Recent Graduates may be converted to a term or permanent position upon program completion. This is not automatic nor guaranteed; it is at the discretion of the employing office.
To be eligible for conversion, a Recent Graduate must: (1) complete at least one year of continuous service; (2) be a U.S. citizen; (3) demonstrate successful job performance (4) meet the qualification standards for the position to which converted; (5) receive a recommendation for conversion from the first-level supervisor; and (6) meet agency-specific requirements, as specified in the Participant Agreement.
**Qualifications**:
You must have IT-related experience demonstrating each of the four competencies listed below.
- **Attention to Detail** - Is thorough when performing work and conscientious about attending to detail.
- **Customer Service** - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- **Oral Communication** - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- **Problem Solving** - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
**OR**
**OR**
1.) Class standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.
2.) Grade-point average (G.P.A.) - Applicants must have a grade-point average of: (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Grade-point averages are to be rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9.
3.) Election to membership in a national scholastic honor society - Applicants can be considered eligible based on membership in one of the national scholastic honor societies listed by the Association of College Honor Societies. Agencies considering eligibility based on any society
