Lead UX Operations Specialist

3 weeks ago

Roseland, United States ADP Full time

**ADP is hiring a Lead UX Operations Specialist.**
- _Are you inspired by transformation and making an impact on the lives of millions of people every day?_
- _Are you empathic to client needs and committed to leveraging research to create elegant, easy-to-use experiences?_

Well, this may be the role for you. Ready to design what's next?

In this role, you will work with a highly creative and intelligent team working on new innovative solutions for everyday workers. As a Lead UX Operations Specialist, you directly impact and ensure the team builds tools that our customers love. Your work will touch millions of end-users. This role is a great opportunity to contribute to projects that allow you to provide a better experience without limiting your creativity by what we already use.

The Lead UX Operations Specialist will be responsible for supporting the UX design team in optimizing processes, managing resources, and ensuring smooth project workflows. This role requires a strong background in UX design, project management, and process improvement. You'll use your keen curiosity to gather information to untangle client problems and understand that tapping into your team can provide the best outcomes. You have a passion for collaboration and savor thought experimentation and iteration in the design process.

Integrity, resilience, and creativity are must-haves in this job. As with any role in UX Operations, you will have challenges that should inspire you to create something better, not weigh you down. We're looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You'll be accountable for something significant: the uncompromising quality of products that impact people's lives.

**What You'll Do**:
**Here's what you can expect on a typical day**:

- **Inspire**. You bring a powerful vision and a keen ability to communicate its benefit. You know how to articulate the right outcomes then guide and support our team to reach them.
- **Collaborate**. You will collaborate with the UX design team, researchers, content, product and engineering to streamline UX processes and workflows.
- You will need to plan ahead, managing project timelines, training, budgets, and resources. You'll assist in defining project requirements and establishing project goals and objectives.
- **Drive**. You thrive in a fast-paced, collaborative, team-oriented, cross-functional environment and seek out the satisfaction of delivering real outcomes that help our users crush their jobs. You will identify opportunities for process improvement and implement solutions to enhance design operations.
- **Scale**. You embrace the opportunity to help solve problems for hundreds of designers, thousands of developers, hundreds of thousands of customers, and tens of millions of users; all built with ever-evolving technologies.
- **Share**. You seek out, learn, and stay current on UX design trends, best practices, and share knowledge with the team.
- You know what to measure, how to measure it, how to explain the impact and benefit of reaching those measures, and how to coach and mentor team members and peers to not just achieve them, but to contribute to your team’s ability to excel.
- **Partner**. You partner and collaborate effectively with Research, Product Design, Product Management, Product Engineering and Design System team. You understand what the product and design system teams need to be successful and keep everyone apprised of what you’ve delivered, how to use it, and what’s coming next.
- **Facilitate Discussion.** Your communication skills are vital to your success in UX Operations, whether in discussions with designers, engineers, product managers, or peers. Being vocal in your craft and effective at explaining why you hold your point of view is critical to this role.

**TO SUCCEED IN THIS ROLE**:

- You'll have a Bachelor's degree OR equivalent.
- You have 8-12 years of experience in relevant skills gained and developed in a similar role, plus experience in Figma, Miro or similar tools.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Have courageous team collaboration.** Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
- **Deliver at epic scale.** We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
- **Be surrounded by curious learners.** We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
- **Act like an owner & doer.** Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master

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