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Manager, Residential Sales

4 months ago

Houston, United States Ezee Fiber Full time

**Manager Residential Direct Sales**

As a leader in Direct Sales, you will be responsible to successfully supervise, organize, direct, and motivate a team of Direct Sales Supervisors and Representatives to meet or exceed sales and service connect goals which will assure subscriber growth and aid in the achievement of Company goals.

**About Ezee Fiber**
Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.

**Responsibilities**
- Identifies opportunities to improve overall performance and acts quickly to implement effective action plans.
- Provide Direct Sales Representatives with current product information on Ezee Fiber’s products and services as well as those of all competitors in the marketplace.
- Plans and executes Residential Direct Sales strategies by evaluating demographics and trends within the local marketplace. Analyzes results to identify opportunities to maximize sell-in percentages, penetration, and overall sales productivity.
- Provides effective and timely feedback to local sales team and daily reporting to senior management.
- Demonstrates the ability to motivate teams by fostering a positive work environment through creativity, enthusiasm, and team spirit.
- Encourages a higher level of performance from workforce through the development of effective recognition and rewards programs.
- Effectively communicates, implements, and enforces all policies and procedures to make certain all sales quality guidelines are met.
- Coach to and follow Ezee Fiber’s Sales Process.
- Plans, develops, and facilitates effective weekly meetings incorporating information, recognition, motivation, and training in support of the business plan.
- Builds, manages, and sustains organizational and customer relationships to achieve goals and improve the customer experience.
- Provides vital feedback to improve processes to foster a vibrant relationship with our customers, both internally and externally.
- Monitor the payroll process and ensure timely and accurate approval of all commission payments.
- Completes administrative tasks related to all sales activities and ensures their team does the same.
- Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps.
- Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations.
- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.

**Qualifications**
- A minimum of 5 plus years of proven success in sales leadership is preferred
- Prior telecom industry experience preferred
- Microsoft Office or similar program skills
- Must possess excellent verbal and written communication skills, and confident presentation skills
- A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building, and leading teams and developing skills in others
- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast
- paced environment
- Demonstrated ability to analyze problems, to probe facts, identify and question assumptions and find creative and effective solutions
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- **Must be able to work non-traditional work hours such as evenings and weekends**:

- **Valid driver´s license, satisfactory driving record within Company required, standards and auto insurance**:

- **Ability to complete documentation accurately.**

**Pay & Benefits**
- Competitive compensation package
- Health, Dental and Vision insurance
- 401k match
- Paid time off and other generous benefit programs