Customer Care Specialist

1 week ago


San Diego, United States MG Properties Full time

With over 30 years of experience in the acquisition, development, rehabilitation, and management of apartment communities across the Western United States, we are a trusted partner in the property management industry. At MG Properties, we focus on enriching lives - physically in our community buildings, philanthropically through giving back to our local communities, and through development and growth of our employees.

The Customer Care Specialist position is responsible for providing customer service to residents and internal/external customers in a professional and courteous manner. The Customer Care Specialist will also perform collection activities for the organization, posts customer payments (during and after tenancy), maintain and reconciles accounts receivables, and provide reporting. The CCS will be responsible for daily incoming and outgoing customer calls, including preparation, delivery and responding to resulting queries. They will respond to and manage resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.

**Qualifications**
- One year property management experience preferred.
- Must be able to think on your feet and react with patience and professionalism at all times.
- Must be able to perform in a fast-paced environment with the ability to multi -task.
- Maintain Superior Customer Service standards and positive company representation.
- Must possess strong negotiating skills.
- Proficient in on-site management software (Yardi) with the ability to read and interpret resident ledgers strongly preferred.
- Proficient in Outlook, Word, Excel and Office
- Reliable, Responsible and Dedicated.
- Effective verbal, listening and written communication skills.
- Display strong administrative, organizational, technical and analytical skills.
- Weekend and after-hour availability required.

**Compensation and Benefits**
- $24-$26/hour DOE
- Company profit sharing
- Accrues 10 days Paid time off per year
- 10 Paid Holidays and 2 Paid Personal Days per year
- Paid Sick Time based on local requirements
- 401K with employer match
- Medical, Dental, Vision, Employee Assistance Program
- Life Insurance
- Flexible Spending Account, Dependent Care Spending Account
- Remote position within WA, OR, CA, CO, NV, or AZ
- MG Properties is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a drug-free workplace, participate in E-Verify, and are an at-will employer._
- If identified for a position, you will be asked to submit to a background check and drug-screen._



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