Customer Support Specialist
1 week ago
_**Customer Support Specialist Role **_
- **Contract to Hire **_
- **Location: San Diego, CA 92111**_
- **DEPARTMENT: Gym Operations**_
**SUMMARY**:
The Customer Support Specialist is tasked with greeting, educating, supporting, and following up with all gym goers during their shift. This position requires a well-rounded customer service experience.
**PRIMARY RESPONSIBILITIES**:
- Establish a true connection by knowing members and repeat clients by first name
- Tour potential clients through APEX and educate them on our unique offerings & etiquette
- Follow up with clients after classes to learn about their experiences and to make expert
recommendations of classes and membership offerings that fit their needs
- Completely and accurately enter all of the appropriate client identification information into
database, including use of contact logs to track interactions
- Understand the differences between our class/gym experience and other Parkour gyms
- Know the coaches and attend classes to become personally familiar with their teaching style and expertise so that you may refer clients to coaches based on client’s needs and personality
- Familiarize yourself with our retail offering
- Clearly understand the value of the various membership & other pricing options, benefits,
discounts, and special promotions
- Adhere to all APEX School of Movement non-negotiables surrounding the experience
- May also be asked to be familiar with and perform SHIFT LEAD duties.
**GYM OPERATIONS**:
- Ensure the retail area is organized, clean and stocked
- Always maintain a well-organized and clean work environment at the front desk / lobby area
- Ensure the bathrooms are stocked and clean
- Ensure the Birthday Room is clean and organized
- Ensure athletes are properly reserved for class, with waiver and payment on file and coaches have materials needed to conduct classes
**QUALIFICATIONS**:
- Basic knowledge of computer systems & develop a functional understanding of the POS System (Mindbody Online)
- Ability to proactively solve problems, share solutions, and support other team members
- Strong communication and organizational skills
- Willingness to develop and maintain an understanding of the local competition at a high level
- Excitement to learn, grow, and take on feedback
Pay: $16.85 - $17.85 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Application Question(s):
- Do yo have the basic knowledge of computer systems & develop a functional understanding of the POS System?
- Starting pay ranges from 16.85- 17.85hr this is not including bonuses yet. Are you comfortable with that pay?
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer service: 1 year (required)
- Independent gym: 1 year (preferred)
**Location**:
- San Diego, CA (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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