Customer Service Specialist

4 days ago

San Diego, United States Joshua's Pest Control Full time

**At Joshua's Pest Control, We're on a Mission**:
To improve the quality of life for our customers, team, and community. If you resonate with our mission and share our core values, we'd love for you to join us

**Our Values**:
**Do the Right Thing**: Upholding integrity in all that we do.

**Be Nice**: Kindness goes a long way.

**Be the Solution**: Always looking for ways to solve problems.

**Keep Improving**: Never settle; always grow.

Are You a Fit for Our Team?

We're seeking team members who are:
**Nice and Genuine**: Building trust and connections with every interaction.

**Collaborative**: Working together for shared success.

**Competent**: Demonstrating expertise and professionalism.

**Committed & Self-Improving**: Dedicated to personal growth and the success of our customers.

**The Role**:
As our Office Care Specialist, you'll be at the forefront of delivering exceptional customer service in our call center. When someone interacts with you, they will feel they've met a pleasant expert who's genuinely interested in their needs.

**Key Responsibilities Include**:

- Positively and competently communicate with customers over the phone - an Office Care Specialist can take a total of 80+ inbound and outbound calls per day
- Write comprehensive and understandable notes on customer accounts to review initial requests, solutions provided, and any follow-up tasks.
- Contributing to a positive and friendly environment by collaborating effectively with your team and your customers.
- Scheduling appointments accurately and redirecting calls appropriately. Leaving detailed and thorough notes on accounts after every interaction with a customer or team member.
- Handling of miscellaneous administrative tasks, such as filing and handling paperwork.
- Improve your technical and interpersonal skills by attending and participating in Daily Training.
- Set and work toward monthly, quarterly, and annual goals
- Near perfect attendance

**What Does a Day Look Like?**

Customers may reach out to schedule service, pay a bill, or ask a general question about a pest they’re seeing or about their account in general. You would be responsible for resolving all customer requests in a timely, yet friendly manner. Our Office Experts pride themselves on _helping others._ Whether it’s through setting an appointment or setting expectations about how our products work, our competent Office Experts start and end every call with a smile.

While we’re here for our customers, we’re here for our team and community too We help with personal development by holding Daily Training to brush up on pest facts and treatment methods or customer role-plays to help provide even better service. We also like celebrating all the big and small things Did you know that Belgian Waffle Day is on August 24th? Whether it’s getting together for potlucks, employee appreciation outings, and volunteer events like local high school football games or charity 5Kswe love to give back to the people in more ways than one

**Why Join Us?**

**Competitive Pay**: $21.00 - $23.00 per hour based on experience.

**Dynamic Work Environment**: Enjoy our upbeat office atmosphere with frequent games and rewarding prizes.

**Career Growth**: Opportunities for quick advancement for those who exhibit dedication and competence.

**Robust Benefits**: Including half-matched 401(k) employer contributions; Vacation Time (PTO) accruing on your first Joshuaversary (Joshua’s anniversary); and Health, Dental, and Vision insurance upon completing your 90-day training probationary period.

**Requirements**:
Previous customer service experience preferred.

Comfortable speaking with customers over the phone.

Comfortable working in a fast-paced environment with changing priorities.

High school diploma or equivalent.

Bachelor's degree is a plus.

Availability: Monday to Friday, with occasional weekends.

If you're looking for more than just a job, but a place where your passion and values align with your work, Joshua's Pest Control might be the place for you

Join us and be a part of something phenomenal.

Work Setting: On-site, in-person

Location: San Diego, CA

Joshua's Pest Control

Note: Please respect our request to not call or visit our office. We're reserving our lines for our amazing customers

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Call center
- In-person
- Office

Ability to Relocate:

- San Diego, CA 92121: Relocate before starting work (preferred)

Work Location: In person

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