Team Lead Operations

2 weeks ago

Pleasanton, United States Exela Technologies Full time

**Why Exela?**

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

**Job Title : Team Lead - Operations**

**Job Type : Full Time - Regular ( With Benefits )**

**Job Location : Pleasanton, CA, 94588**

**Shift Time : 8am to 5pm ( M - F )**

**Hours per week : 40hrs/week**

**Pay Rate : $22/hrs to $24/hrs**

**Req# 29252**

**About the Role**:
The Team Leader is responsible for supporting departmental activities within a specific facility. In collaboration with the Manager, the Team Leader oversees daily department production activity, facilitates workflow, and provides guidance to staff. Additionally, the Team Leader plays a key role in training, assisting, and monitoring staff to ensure operational efficiency and adherence to company policies and procedures.

**Essential Job Responsibilities**:

- Inform, implement, and communicate all departmental and company policies and procedures to ensure compliance and consistency.
- Under the direction of the Manager, communicate directly with clients and/or client personnel on the status of requests, disposition of inquiries, and other relevant matters.
- Ensure regular inventory audits are performed, escalating any non-reconciled discrepancies to the direct Manager for resolution.
- Ensure appropriate production level documentation is completed for all production staff, and complete production and quality assurance reports as required.
- Train new staff as needed and provide ongoing coaching and counseling to staff with the assistance of the Manager.
- Delegate and direct daily workflow needs to employees, monitoring performance and attendance, and submitting appropriate documentation to the Manager for disciplinary and performance review purposes.
- Receipt, retrieval, and delivery of all requested files and/or containers per client request and within established Service Level Agreements (SLAs).
- Assure that safety protocols are followed at all times, escalate any issues directly to Management, and perform daily inspections of facilities to ensure cleanliness, organization, and adherence to safety standards.
- Inspect all entry points for breaches or potential breaches to building security, escalating any concerns immediately to Management.

**Qualifications**:

- Previous leadership experience required.
- 1-3 years of production and/or clerical experience required.
- Willing to provide backup support during absences
- Prepare and ready materials for distribution including but not limited to metering, addressing, stuffing envelopes, and making labels.
- Prepare daily outgoing domestic shipments using a computerized shipping system and ensure shipping guidelines are adhered to.
- Sort, pick-up and deliver mail and packages; receive load and unload packages; utilizing company resources
- Maintain a variety of detailed records and metrics concerning items received and/or delivered using proprietary internal tracking tool.
- Receive and record all regular and priority packages from commercial vendors and the postal service.
- Coordinate received items for pick-up and deliver mail and packages to customers throughout the building.
- Perform necessary housekeeping duties in order to maintain a clean, safe and efficient working environment.
- Maintain all logs and reporting documentation as required.
- Adhere to business and safety procedures and guidelines.

**Additional Responsibilities**:

- Strong communication skills, both written and verbal.
- Proficient analytical, decision-making, and problem-solving skills.
- Excellent interpersonal and relationship-building skills.
- Strong prioritizing and time management skills.

The pay range for this position is $22.00-24.50; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

**Pay Disclosure**:
"The pay range for this position starts at $22; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

**EEO Statement**:
Exela is committed to creating a diverse environment and is proud to be an equal opportunity emplo

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