Customer Specialist

3 weeks ago

Stafford, United States J-Tech Digital INC Full time

Job Summary:
High-growth technology company in the Houston area seeks a customer satisfaction specialist to support its rapid expansion. We offer competitive compensation packages and a supportive environment with a good work-life balance. In addition, we provide opportunities for growth and development so that our employees can continually develop their competencies, skills, and talents, and pursue advancement opportunities.

**Duties**:

- Make customers happy.
- Understand customer needs and requirements; provide customers with appropriate solutions.
- Route qualified opportunities to the appropriate sales executives for further development and closure.
- Conduct comprehensive product testing, including new and beta products. Develop and implement standardized testing procedures to ensure product quality and reliability.
- Stay updated on the latest products and technological advances in the Audio-Visual industry, while actively suggesting product strategies to align with market trends.
- Provide multi-channel technical support for both residential and commercial Audio/Video and Computer clients, including troubleshooting products and systems.
- Perform effective online and in person demos to clients and other team members
- Work with the content team to create video demos for products/solutions.
- Provide feedback and suggestions to the product team regarding product improvements or new product requests.
- Develop instructional materials for new products and provide training and coaching to end-users to ensure they can effectively utilize the product features.
- Taking care of all PC Zendesk/Amazon/eBay tickets. Items in question include laptops, desktops, monitors, projectors, PC peripherals, and any non-JTD products.
- Perform remote troubleshooting and diagnose individual and ecosystem issues by asking questions, listening to understand, identifying the customer's issue, conducting a diagnosis, and solving the problems according to customer complaint.
- Provide coaching, training, and telephone/on-site support to end-users.
- Keep customers informed of progress, changes, and solutions in a timely and effective manner.
- Document resolutions and lessons learned in the team logs for future reference, including suggestions for improvement.
- Knowing how to stress test PC system’s components, including CPU stress tests, RAM stress tests, and GPU stress tests and previous gaming PC building experience will be plus.
- Perform other job-related duties as assigned.

**Skills**:

- Shows attention to detail.
- Demonstrated expertise within the audio-visual and computer industry.
- Requires excellent customer service skills with a demonstrated customer-focused, service-first approach.
- Must be technically savvy with a strong overall technical aptitude and superior customer service skills Robust phone skills, capable of making multiple outbound calls daily.
- Skilled in using various enterprise-level productivity and web conferencing tools.
- Requires strong skills and proficiency levels in troubleshooting, support, analysis, and resolution.
- Exceptional verbal and written communication abilities.
- Advanced listening and presentation skills.
- Proven aptitude for multitasking, time management, and prioritization.
- Quick learner with the ability to grasp a product catalog featuring over 300 items.
- Holding a CTS, CTS-I, or CTS-D certification is a definite advantage.

This position offers the opportunity to work in a dynamic environment where you can utilize your communication skills while assisting customers. If you are passionate about delivering exceptional service and have the necessary skills, we encourage you to apply.

Pay: $19.71 - $23.73 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Stafford, TX 77477: Relocate before starting work (required)

Work Location: In person

  • Customer Experience Specialist

    2 weeks ago

    Stafford, United States Sun & Ski Full time

    About the Position OVERVIEW Since 1980, Sun & Ski Sports has been inspiring adventure. We are a specialty outdoor retailer inspiring you to let adventure into your life confidently through exceptional customer service, first-hand expertise, and competitively priced brands ready to perform for any journey - to be where you live and play. Our...

  • Pest Control Specialist

    1 day ago

    Stafford, United States Rentokil Initial Full time

    **Pest Control Specialist** CAROUSEL_PARAGRAPH * Stafford, Texas * Technical Services * 30685 Rentokil ** Share Job** ** Job Description** **Pest Control Specialist** **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!** Environmental Coalition Incorporated is a member of the Rentokil family of companies, the global leader in Pest...

  • Technical Sales Specialist

    7 days ago

    Stafford, United States Puffer-Sweiven Full time

    For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding...

  • Medical Coding Specialist

    3 weeks ago

    Stafford, United States iMedX, a RapidCare Group company Full time

    Job DescriptionJob DescriptioniMedX is actively recruiting for a Medical Coding Specialist with broad experience in Professional Fee Evaluation & Management coding for both providers as well as facility service lines.  Must have broad-based experience in multiple disciplines with the ability to learn and excel in the application of coding guidelines for...

  • Quality Engineering Specialist

    2 weeks ago

    Stafford, United States Astrix Full time

    Great development opportunity to work for a leading global consumer-centric medical device company is looking for a Quality Engineering Generalist. This is your chance to work with a global company with nearly 13,000 employees located in 30 countries!Quality Engineering Specialist/GeneralistSchedule: Monday-Friday 8a-5pPerform QA process Improvements to...

  • Quality Engineering Specialist

    2 weeks ago

    Stafford, United States Astrix Full time

    Great development opportunity to work for a leading global consumer-centric medical device company is looking for a Quality Engineering Generalist. This is your chance to work with a global company with nearly 13,000 employees located in 30 countries!Quality Engineering Specialist/GeneralistSchedule: Monday-Friday 8a-5pPerform QA process Improvements to...

  • Quality Engineering Specialist

    2 weeks ago

    Stafford, United States Astrix Full time

    Great development opportunity to work for a leading global consumer-centric medical device company is looking for a Quality Engineering Generalist. This is your chance to work with a global company with nearly 13,000 employees located in 30 countries!Quality Engineering Specialist/GeneralistSchedule: Monday-Friday 8a-5pPerform QA process Improvements to...

  • Operator Training Systems Specialist

    1 week ago

    Stafford, United States Puffer Sweiven Full time

    Company Description: For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the...

  • Operator Training Systems Specialist

    2 weeks ago

    Stafford, United States Puffer-Sweiven Full time

    Job DescriptionJob DescriptionCompany Description:For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed...

  • Technical Sales Specialist

    7 days ago

    Stafford, United States Puffer-Sweiven Full time

    Job DescriptionJob DescriptionFor over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions —...

  • Asset Protection Specialist

    3 weeks ago

    Stafford, United States 7-Eleven Full time

    ▶ Who we areImagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world. As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know...

  • Contract Specialist

    4 weeks ago

    Stafford, United States Atec Full time

    SUMMARY Support activities concerned with proposals, pricing, and contracts for sale of equipment, materials, products, or services. ESSENTIAL DUTIES/RESPONSIBILITIES Read and route incoming mail. File correspondence and other records. Answer telephone and provide information or route calls and place outgoing calls. Schedule meetings. Record minutes of staff...

  • Asset Protection Specialist

    2 weeks ago

    Stafford, United States 7-Eleven Full time

    ▶ Who we areImagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world. As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know...

  • Training Supervisor

    1 week ago

    Stafford, United States DHL Supply Chain Full time

    Training Supervisor Schedule: current open shifts Sat-Mon 5am start, Sat-Sun 5pm-5am, Tues-Fri 9am-9apm, Tues-Fri 7:30pm-5:30am Would you like to join the Logistics Company for the World? Have you often wondered how products get from point A to point B? DHL Supply Chain does just that. Become an essential part of everyday life, by contributing to an...

  • Training Supervisor

    3 weeks ago

    Stafford, United States DHL Supply Chain Full time

    Training SupervisorSchedule: current open shifts Sat-Mon 5am start, Sat-Sun 5pm-5am, Tues-Fri 9am-9apm, Tues-Fri 7:30pm-5:30amWould you like to join the Logistics Company for the World? Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.Become an essential part of everyday life, by contributing to an...

  • Training Supervisor

    2 weeks ago

    Stafford, United States DHL Supply Chain Full time

    Training SupervisorSchedule: current open shifts Sat-Mon 5am start, Sat-Sun 5pm-5am, Tues-Fri 9am-9apm, Tues-Fri 7:30pm-5:30amWould you like to join the Logistics Company for the World? Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.Become an essential part of everyday life, by contributing to an...

  • Training Supervisor

    5 days ago

    Stafford, United States DHL Supply Chain Full time

    Training SupervisorSchedule: current open shifts Sat-Mon 5am start, Sat-Sun 5pm-5am, Tues-Fri 9am-9apm, Tues-Fri 7:30pm-5:30amWould you like to join the Logistics Company for the World? Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.Become an essential part of everyday life, by contributing to an...

  • Control System Performance Specialist

    5 hours ago

    Stafford, United States Puffer-Sweiven Full time

    **Company Description**: For over 75 years, Pufffer-Sweiven has set the standard for process control, automation, safety, and reliability equipment and service. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff, all with the goal of exceeding customer...

  • Marketing Communications Manager

    3 days ago

    Stafford, United States Puffer Sweiven Full time

    Company Description: For over 75 years, Pufffer-Sweiven has set the standard for process control, automation, safety, and reliability equipment and service. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff, all with the goal of exceeding customer expectations. As...

  • Marketing Communications Manager

    3 weeks ago

    Stafford, United States Puffer-Sweiven Full time

    Job DescriptionJob DescriptionCompany Description:For over 75 years, Pufffer-Sweiven has set the standard for process control, automation, safety, and reliability equipment and service. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff, all with the goal of...