Contact Center Manager
2 weeks ago
**The Franklin Institute, **the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.
At **The Franklin Institute**, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.
**Position Description**
The Contact Center Manager is responsible for executing the daily operations of the Contact Center. This position will work closely with staff to ensure that every potential guest to The Franklin Institute (TFI) is prepared for an amazing visit
The Contact Center Manager is responsible for customer service for various audiences including members, school groups, and the public. This job will play a key role in the curation and sales of school and summer field trips. Additionally, they will resolve customer complaints and payment issues, review and send mailings and confirmations, and complete ticket orders.
The Contact Center Manager will also be responsible for:
- Oversee donation requests including correspondence and fulfillment.
- Support floor operations by assisting in managing staff, selling tickets at point of sale, and providing general customer service support.
- Coordinate handling of visitor suggestions and complaints; administer refunds or other visitor transactions as needed.
- Other duties as assigned.
**Position Requirements**
- College degree or a minimum of three years of relevant management experience, preferably in a contact center or related customer service role for attractions.
- Excellent interpersonal, managerial, communication, and organizational skills.
- Excellent coaching and training ability and a proven commitment to managing and providing excellent customer service.
- Proven leadership roles with a strong background of managing a team in a guest-facing organization.
- Experience with fulfillment or ticket delivery for programs larger than 150,000 attendees annually.
**Status**
- Full-time, 37.5 hours per week, with a willingness to work irregular hours including some nights, weekends, and holidays.
**Benefits Information**
The Franklin Institute offers a comprehensive benefits package including health, dental, and vision, 401K, life insurance and disability coverage. We also offer generous Paid Time Off, paid holidays, and numerous wellness program benefits.
**To apply, **p**lease visit our **Career Center**. **We look forward to hearing from you
- The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status._
-
Contact Center Analyst
2 days ago
Philadelphia, United States Geisinger Health System Full timeProvides work force management support to the Contact Center and other assigned Teams. Balances real time inbound and outbound call and non-call customer contacts, developing forecasts, assessing the operational and financial benefits and impacts of scenarios while ensuring execution to meet/exceed service level standards and efficient utilization of...
-
Event Center
1 week ago
Philadelphia, United States Jenices Event & Conference Center Full timeJob DescriptionJob DescriptionJenice's Events & Conference Center and Trinity Property Advisors is a dynamic and rapidly growing company specializing in both banquet hall management and real estate development. We pride ourselves on providing exceptional event experiences and creating innovative real estate projects. We are seeking a motivated and...
-
Event Center
4 hours ago
Philadelphia, United States Jenices Event & Conference Center Full timeJob DescriptionJob DescriptionJenice's Events & Conference Center and Trinity Property Advisors is a dynamic and rapidly growing company specializing in both banquet hall management and real estate development. We pride ourselves on providing exceptional event experiences and creating innovative real estate projects. We are seeking a motivated and...
-
Financial Center Manager
Found in: beBee jobs US - 1 week ago
Philadelphia, Pennsylvania, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...
-
Branch & Business Center Assistant Manager
7 days ago
Philadelphia, United States Trout Group Full time**Branch & Business Center Assistant Manager** location Philadelphia, Pennsylvania, United States of America category Branch Banking Full time Job ID: R073159 Posted: Sep 20th 2021 * Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and...
-
Overhead Contact System
Found in: Talent US 2 C2 - 1 week ago
Philadelphia, United States Appcast Full timeJob SummaryAECOM is seeking an Overhead Contact System (OCS) engineer for our transit rail overhead electrification practice in Philadelphia, PA.This position is expected to begin in September 2022.The OCS Engineer will serve as the design lead on transit electrification projects throughout North America. Specific responsibilities will include the full range...
-
Project Manager, ComPASS Coordination Center
Found in: Talent US C2 - 7 days ago
Philadelphia, United States Drexel University Full timeProject Manager, ComPASS Coordination Center Job no: Work type: Full-Time Location: University City - Philadelphia, PA Categories: Drexel University, Dornsife School of Public Health Job Summary Detail-oriented, organized, personable individual needed to join the Communities Advancing Science for Society (ComPASS) Coordination...
-
Project Manager
2 weeks ago
Philadelphia, United States Children's Crisis Treatment Center Full timeJob DescriptionJob DescriptionAt Children’s Crisis Treatment Center (CCTC), we are dedicated to addressing the impact of adverse childhood experiences. We believe that despite tremendous challenges, children can heal from psychological injuries. We are looking for exceptional people to help build our team.CCTC is seeking a full-time Project Manager. This...
-
Salesforce Architect
1 week ago
Philadelphia, United States CareerBuilder Full timeTitle Salesforce ArchitectPosition Contract (6 + Months)Location Center City, PhiladelphiaRate- $Open (Best Possible)Required Skills and Duties:Experience in developing enterprise implementations of complex Salesforce applications, with reports, workflow, working with several Salesforce objects.Must have Apex/Visualforce experience.Provide architectural...
-
Call Center Representative
7 days ago
Philadelphia, United States Resources for Human Development Inc Full timeDescription: **Job title** - Call Center Representative_ **Job number** FPCN -CCR-04232024 **Reports to** - CALL CENTER MANAGER_ **Location** Philadelphia, PA **The Family Practice & Counseling Network (FPCN)** provides comprehensive primary care, dental and behavioral health services. We stand behind the belief that all people are entitled to...
-
Director of Marketing
7 days ago
Philadelphia, United States Cranaleith Spiritual Center Full timeFor 25 years, Cranaleith Spiritual Center has served over 55,000 visitors. Known as a sanctuary of trees, Cranaleith is a nonprofit retreat and conference center supporting those who wish to reflect on what matters deeply in their lives, renew their spirit for life and work, or restore themselves from life’s traumas. Individuals and groups are invited to...
-
Center Medical Director
Found in: beBee S US - 2 weeks ago
Philadelphia, United States InnovAge Full timeReady to have your nights and weekends back to yourself? You'll work Monday through Friday to support our enrolled participants.Location: 1940 W. Allegheny Av Philadelphia, PennsylvaniaThe Center Medical Director provides medical care for InnovAge LIFE/PACE enrolled participants across a variety of settings, including but not limited to the center's clinic,...
-
Center Medical Director
Found in: beBee jobs US - 1 week ago
Philadelphia, Pennsylvania, United States InnovAge Full timeReady to have your nights and weekends back to yourself? You'll work Monday through Friday to support our enrolled participants.Location: 1940 W. Allegheny Av Philadelphia, PennsylvaniaThe Center Medical Director provides medical care for InnovAge LIFE/PACE enrolled participants across a variety of settings, including but not limited to the center's clinic,...
-
Asset Manager
2 days ago
Philadelphia, United States Liberty Personnel Services, Inc. Full timeA flexible, hybrid schedule is available with this opportunity.Residential/multifamily real estate experience is required!Growing real estate company in Center City is seeking an experienced Asset Management is to handle all aspects of the administrative, financial, capital and operations of the assigned portfolio.Essential Functions:Propose goals and...
-
Philadelphia, United States Amazing Kidz Academy LLC Full timeJob DescriptionJob DescriptionWe are seeking an Administrative Coordinator for one of our large child care centers who has managerial and leadership skills to join our team! You will perform confidential, management level administrative functions in order to drive company success.Responsibilities:Enroll prospective children using our Childware...
-
Lead Health Information Management Analyst
1 week ago
Philadelphia, United States Esperanza Health Center Full timeJob DescriptionJob DescriptionLead Health Information Management Analyst: Full-TimeOVERVIEW: Esperanza Health Center is a Christ-centered, non-profit primary medical care clinic in Philadelphia, PA. We are seeking a qualified and committed Lead Health Information Management Analyst to join our team. If you are a Health Information Management Analyst who is...
-
Center of the Plate
2 weeks ago
Philadelphia, United States Julius Silvert Full timeJob DescriptionJob DescriptionOur company has been providing local restaurants with the finest ingredients available since 1915. Located in Philadelphia, we are a family-owned food wholesale distribution company. In the past several years we have experienced tremendous growth and we are currently looking to add to our team. We recognize that a quality team...
-
Financial Center Manager
2 weeks ago
Philadelphia, United States Disability Solutions Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Manager of Emergency/Crisis Management
7 days ago
Philadelphia, United States Goddard Systems, Inc. Full timeCome join our Goddard Systems, LLC (GSL) corporate team! Goddard is consistently named one of the top childcare franchises in the United States. Franchise Business Review, a third-party market research firm that provides rankings for franchise companies, has named it the No. 1 franchise in the education category. GSL, is the manager of the Goddard School...
-
Center Medical Director
Found in: Lensa US P 2 C2 - 7 days ago
Philadelphia, United States Oak Street Health Full timeCompany: Oak Street HealthTitle: Center Medical DirectorLocation: Norristown, PARole Description:The purpose of the Center Medical Director role at Oak Street Health is to lead the clinical team at their center in providing the best patient care and a great place to work in order to keep patients happy, healthy and out of the hospital. The Medical Director...