Intake Administrator

3 weeks ago

Houston, United States BlueSprig Full time

:
**Intake Administrator Job Description**

**Overview**:
Compensation: $18 - $20/hr based on experience

Role Type: Remote Hybrid

Blue Sprig is seeking a dynamic and results-driven **Intake Administrator** to join our Care Coordination Team. As an intake Administrator, you will play a crucial role in transforming the lives of children with autism. To excel in this position, we are looking for someone who embodies exceptional customer service. Your ability to cultivate strong relationships and deliver outstanding support will contribute to the overall success of our organization.

Your goal will be to greet potential families with a warm supportive welcome and guide them through the initial steps of starting services with BlueSprig. You will utilize various client information systems to collaborate with caregivers and our Care Coordination team, gathering initial information from families, guiding them through the next steps and answering questions.

**Responsibilities**:

- Answer incoming calls from prospective clients
- Provide outstanding customer service
- Effectively communicating with client families through phone, mail, or electronic channels.
- Utilize in-depth knowledge of Blue Sprig programs and services to accurately address client families' inquiries and concerns.
- Display proficiency in computer skills to ensure precise processing of information.
- Conduct interviews with client families, guiding them through the enrollment process and identifying their specific requirements.
- Maintain meticulous logs and reports in accordance with professional, state, and federal guidelines.
- Obtain, review, and input onboarding information and referrals before the commencement of patient services.

**Qualifications**:

- Possess a bachelor's degree or equivalent combination of experience and training.
- Demonstrate a track record of exceptional customer relations experience.
- Have 1-2 years of relevant experience in the healthcare field or a related area.
- Possess a working knowledge of commonly used healthcare concepts, practices, and procedures, with specific experience in Applied Behavior Analysis (ABA) being preferred.
- Approaches conflict management and resolution with resilience and tact.
- Proficient in using Microsoft Excel, Microsoft Word, Internet Explorer, and other relevant.
- Capable of discussing client liability under stressful conditions while ensuring a positive patient experience.
- Able to communicate collaboratively and constructively with client families, co-workers, administration, other team members, providers, community agencies, and referral sources.
- Maintain strict adherence to HIPAA requirements.
- Possess a compassionate mindset and a strong ability to solve complex puzzles.

:

- BlueSprig is an Equal Opportunity Employer. BlueSprig aims to be an inclusive and equitable employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. At BlueSprig, we level the playing field for all._

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