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Front Office Manager

2 months ago

Suwanee, United States Spring Hill Suites Full time

Job Summary:
**Responsibilities**:

- Manage and supervise all front desk operations including reservations, check-ins, check-outs, and guest inquiries
- Train, schedule, and motivate front office team members to provide exceptional customer service
- Coordinate with housekeeping and maintenance departments to ensure rooms are clean and well-maintained
- Handle guest complaints and special requests promptly and professionally
- Monitor hotel occupancy and rates to maximize revenue
- Oversee night audit procedures and ensure accuracy in financial transactions

Qualifications:

- Previous experience in hotel management or hospitality industry
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in hotel reservation systems and Microsoft Office Suite
- Excellent communication skills with the ability to interact effectively with guests and staff
- Multilingual or bilingual proficiency is a plus
- Knowledge of phone etiquette and front desk procedures

**Job Types**: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (required)

Ability to Commute:

- Suwanee, GA 30024 (required)

Ability to Relocate:

- Suwanee, GA 30024: Relocate before starting work (required)

Work Location: In person