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Thrift Store Area Manager

3 months ago

Madison, United States Agrace Full time

**Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.**

**Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers**

Working Hours
- 40 Hours/ Monday
- Friday 8am
- 5pm
- Holidays and Weekends
- No Holidays, Occasional Weekends

**WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)**

The organization has grown a lot of trust in its employees. I'm given the autonomy to do my job the best way I see fit without being micromanaged. I feel appreciated even though my job does not directly relate to patient care." - Agrace Thift Store Employee

The area manager, through direct leadership of the store manager(s) and supervision of assistant managers and volunteers, provides direction in the daily operations to ensure exceptional customer service, high store standards, financial stability, safety & compliance.

**HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)**

The Thrift Store Area Manager is responsible for the coordination and oversight of the daily operations and strategic direction for multiple Agrace Thrift Store locations.

Manage Daily Operations
- Oversee the daily operations of the thrift store including sales floor management, oversight of backroom operations, and administrative tasks.
- Ensure quality results by maintaining store standards for visual merchandising, signage, customer service, sorting, pricing, and disposal of inventory.
- Collaborate with other members of thrift management team to maximize marketing and social media presence.
- Ensure safety and cleanliness of the store.

Set Business Strategy
- Ensure policies and procedures are followed to promote a culture of customer service, accountability, and safety.
- Work in collaboration with supervisor and store managers to plan annual budget, review financials, and adjust course to meet annual goals.
- Engage in continuous process improvement and lead strategic direction for multiple stores to lead to growth in support and revenue.
- Work with management team to ensure that Agrace thrift standards are maintained throughout each location.

Manage Staff
- Hire, train, engage and retain department staff.
- Assign, direct and verify the work of direct reports.
- Assess staff performance and provide feedback, coaching, correction and development opportunities.

Other Duties
- Participate in internal work groups, meetings and committees relative to position responsibilities.
- Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
- Develop and adhere to annual department operating budget.

The above are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**
- High school diploma or GED or equivalent combination of education and work experience; Bachelor’s degree in business related field preferred
- 3-5 years’ related experience
- Intermediate Microsoft Office Suite skills
- Experiencing managing staff
- Ability to work effectively and cooperatively with others
- Experience using industry specific software
- Ability to communicate financial/business/technical/clinical information to all levels of the organization
- Experience developing policy and procedure
- Experience in project management, strategic planning and execution, budgeting, and controlling costs
- Ability to engage staff in Agrace’s strategic and annual operating plans and LEAN projects and to ensure strategies and improvements remain in practice
- Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
- Valid driver’s license, auto insurance, and access to a reliable vehicle
- Ability to use proper body mechanics and standard precautions
- Ability to be flexible in time and task to meet organizational needs

**At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.**

**Together, we pursue a vision of equity—in which **_every _**Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.**

**We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.**

**Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protect