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Director - Strategic Relationship Management

4 months ago

New York, United States Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Strategic Partnerships Center of Excellence (COE) manages and grows the most significant enterprise relationships across American Express. It was formed to deliver against three core objectives: (1) to deliver consistent and holistic enterprise partner strategies that drive short and long term value and revenue for AXP, (2) to manage strategic relationships via a single point-of-contact that supports the partners’ needs, accelerates decision making and tracks progress and (3) to function as a collaborative business development team to share best practices and increase AXP’s collective negotiation power.

The Director, will report to the VP/GM Strategic Partnerships for the International Airline enterprise partnerships and oversee our relationships with select leading non-US airlines.

**Responsibilities**:

- Develop the account strategy and priorities (quarterly and yearly review) for partners in the portfolio; syndicate the priorities and opportunity areas across key internal partners
- Build and develop key relationships to enhance the partnership, act as the primary point of contact for working level teams
- Lead major enterprise negotiations in close partnership with key internal stakeholders
- Proactively identify and lead the development and execution of innovative opportunities and building strategies to deliver against them; get stakeholder buy in, take lead role in progressing conversations and driving to closure
- Work closely with internal partners to address partner issues; ensure closure of key issues
- Ensure Amex’s key priorities and strategic objectives with the partner are completed in a timely fashion, intervene to course correct when initiatives are off track
- Maintain a consistent pulse and overview of initiatives and discussions with the partner across the enterprise, and track progress against completion
- Keep abreast of market and competitive trends, develop timely perspectives on implications for the partner, the industry and Amex
- Be a leader for junior SP team members, through coaching, regular feedback and supporting colleague development
- Take an active role in activities across the broader Strategic Partnership team, proactively look for ways to improve our team’s experience, elevate and develop our talent

**Qualifications**:

- Experience managing external partnership relationships through negotiations, new opportunities and issue resolution.
- Proven ability to collaborate with and influence internal partners across the enterprise to identify and deliver complex partnership opportunities.
- Strong strategic thinker who can translate market trends, partner priorities and internal focus areas into actionable strategic roadmaps.
- Effective presenter and clear written communicator, unflappable in high pressure situations with senior audiences
- Structured problem solver, strong analytical abilities
- High degree of intellectual curiosity, comfort with ambiguity, ability to bring structure to “blue sky” opportunities
- Good understanding of AXP’s business model and priorities
- Airline, Travel or Loyalty industry experience preferred

**You will do well in this role if**:

- You are excited to learn about new topics on a regular basis
- Can switch with ease between detailed tasks and high level strategy
- Embrace ambiguity and are motivated by trying to find new ways of doing things
- Are comfortable sharing your opinion with senior audiences and disagreeing constructively
- Show empathy and respect as you challenge internal and external partners
- Act with a sense of urgency
- Are resourceful and creative with getting data
- Bring structure to framing complex issues

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

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