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Lead Center Coordinator
3 weeks ago
The role of the lead coordinator is to answer all incoming calls to our lead center and to turn these calls into scheduled appointments with our estimators.
**Duties and responsibilities**
- Take inbound leads and schedule them with the appropriate estimator.
- Map out locations in order to optimize an estimator's day with minimizing driving distance between appointments.
- Follow up on prior leads that have not been set up and attempt to schedule them.
- Dial out to previous customers and inform them of current specials to attempt to setup an appointment.
- Identify and return any abandoned calls within the Lead Center department.
- Maintain accurate follow-up notes on 3rd party lead websites. (Angies List, Yelp, Home Advisor/Angi Leads)
- Maintain accurate follow up notes on the Service Titan Follow-up board.
- Confirm and reschedule appointments as needed.
**Qualifications**
- Positive Attitude.
- Good customer service.
- Ability to work without direct supervision.
- “Phone Voice”
- Self Motivated.
- Good Time Management
Pay: $17.00 - $22.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person
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