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Guest Service Manager

1 month ago

New Orleans, United States Residence Inn Elmwood Full time

**Introduction**:
**Responsibilities**:

- Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
- Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
- Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
- Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
- Monitor and maintain inventory levels, including ordering and restocking as needed
- Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
- Other duties as assigned

**Qualifications**:

- Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
- Strong leadership and communication skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software, such as Microsoft Office and property management systems
- Flexibility to work evenings, weekends, and holidays as needed

**Perks**:

- Competitive salary
- Paid time off
- Medical, dental, and vision insurance
- 401(k) retirement plan (US only), Employer RRSP match (Canada only)
- Professional development opportunities
- Positive and supportive work environment

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