Guest Service Agent
3 weeks ago
Job Type
Full-time
Description
The Guest Service Agent has overall responsibility for efficiently and courteously handling the requests and transactions of the hotel guests in all Front Desk related functions. The incumbent must utilize available resources to provide excellent guest satisfaction. Required to meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained.
ESSENTIAL FUNCTIONS
- Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel's facilities at time of registration.
- Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel.
- Inform Housekeeping of vacant dirty rooms as they become available upon check-out.
- Update room status as Housekeeping notifies the desk of changes, if needed.
- Assist in the verification, balancing and revenue maximization of hotel's room availability.
- Follow proper cash handling procedures and be able to file and post all charges to Guest folios and ledger accounts.
- Act as Manager on Duty in absence of any on-site management.
Full job description available upon request.
Requirements
EDUCATION
High School graduate or equivalent required,
EXPERIENCE
Prior Customer Service related experience preferred.
Salary Description
$18 per hour
-
Guest Service Agent
3 weeks ago
New Orleans, Louisiana, United States French Quarter Guest Houses Full timeGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and...
-
Guest Service Agent
3 weeks ago
New Orleans, Louisiana, United States French Quarter Guest Houses Full timeGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and...
-
Guest Service Agent
7 days ago
New Orleans, United States Sonesta International Hotels Corporation Full timeSonesta ES Suites New Orleans is looking for a Guest Services Agent (GSA). The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the Guest Service, Agent, Operations Manager, Service, Guest, Hotel, Retail
-
Guest Service Agent
1 week ago
New Orleans, United States J Hospitality Full timeJob Type Full-time Description The Guest Service Agent has overall responsibility for efficiently and courteously handling the requests and transactions of the hotel guests in all Front Desk related functions. The incumbent must utilize available resources to provide excellent guest satisfaction. Required to meet or exceed productivity standards, taking...
-
Guest Service Agent
7 days ago
New York, United States Crescent Hotels & Resorts Full timeWe are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's c Guest Service, Agent, Guest, Service, Processing, Hotel, Retail
-
Guest Service Agent
2 days ago
New York, United States Tech Connected Full time**Job Location**: New York City **Position**: Guest Service Agent **About the Role**: We're seeking a motivated individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. **Key Responsibilities**: -...
-
Guest Service Agent
4 days ago
New York, United States NEW YORK ATHLETIC CLUB Full timeThe best guest service agents will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. **Guest Service Agent Responsibilities**: - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and...
-
Guest Service Agent
7 days ago
New York, United States Hersha Hospitality Management, LP Full timeGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail
-
Guest Service Agent
7 days ago
New York, United States Hersha Hospitality Management, LP Full timeGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19/hr. Your Growth Path. Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Y Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail
-
Guest Service Agent
7 days ago
New York, United States Hersha Hospitality Management, LP Full timeGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $25/hr. Your Growth Path. Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Y Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail
-
Guest Service Agent
4 weeks ago
New York, United States Crescent Hotels & Resorts Full timeWe are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and...
-
Guest Services Agent $17>
2 weeks ago
New York, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Courtyard Long Island City [Front Desk Agent / Concierge] As a Guest Services Agent at Aimbridge Hospitality, you'll: Greet and register the guest; Provide outstanding guest service during their stay; Settle the guest's account upon completion of their stay; Answer guest inquiries about hotel service facilities and hours of operation;...
-
Guest Services Agent $17
7 days ago
New York, United States Aimbridge Hospitality Full time$17.00/ HRFULL-TIME, MUST HAVE BOTH AM (7 AM-3 PM) AND PM (3 PM-11 PM) AVAILABILITYWEEKEND AVAILABILITY NEEDED Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling Guest Service, Agent, Hospitality, Operations, Hotel, Reservations
-
Guest Service Agent
1 week ago
New York, United States Hyatt Herald Square New York Full timeDescriptionWe are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Crescent Hotels...
-
Guest Service Agent
3 weeks ago
New York, United States Hyatt Herald Square New York Full timeDescriptionWe are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels...
-
Guest Service Agent
4 weeks ago
New York, New York, United States Hyatt Herald Square New York Full timeWe are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and Resorts...
-
Guest Service Agent
3 weeks ago
New York, United States Orchard Street Hotel Management, LLC Full timeJob DescriptionJob DescriptionNine Orchard HotelGuest Service Agent/ConciergeDEPARTMENT: Front OfficeREPORTS TO: Director of Front OfficeSUMMARYThe Guest Service Agent/Concierge is responsible for checking guests in and out, running daily reports, handling guest transactions, maintaining a bank, and answering guest inquiries. They must ensure that the front...
-
Guest Service Agent
3 days ago
New York, United States Crescent Services Full timeWe are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and...
-
Guest Service Agent
1 week ago
New York, United States Crescent Services Full timeWe are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and...
-
Guest Service Agent
3 weeks ago
New York, United States Crescent Services Full timeWe are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and...