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Transportation Logistics Admin

3 months ago

Hayward, United States Navis Pack & Ship Franchise Full time

Navis Pack & Ship is a packaging & shipping franchise.

The Customer Solutions Specialist is responsible for assisting the Customer Solutions Manager in the front office operations of a Navis Pack & Ship.

**Essential Duties & Responsibilities**:

- Answer incoming customer inquiries and gather information to effectively quote the job to the customer.
- Follow up on estimates as requested.
- Assist the Customer Solutions Manager in closing all jobs, proposal preparation and follow-up.
- Assist the Customer Solutions Manager administratively with other tasks as requested.
- Communicate with Hub Operations Manager to ensure customers are serviced properly and expectations are met.
- Finalize pricing with customers and collect payment.
- Communicate with Hub Operations Manager to ensure customers are serviced properly and expectations are met.
- Assist with manifesting and coordination of shipping as requested
- Track customers’ shipments until arrival at destination.
- Ship and track customers’ shipments until arrival at destination.
- Follow up and resolve any customer service issues.
- Process all paperwork, credit card payments, invoicing, and assist accounting with tracking and managing accounts payable.

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience in working directly with customers in a service organization with excellent customer service skills.
- Excellent interpersonal and phone skills.
- Ability to multi-task.
- Knowledge and understanding of Microsoft Office Products.
- Strong typing skills.
- Strong grammatical and critical writing skills.
- Ability to solve problems and follow direction.

**Job Types**: Part-time, Full-time

Pay: $22.00 - $24.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- 19424 Cabot Blvd Hayward, CA 94545: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- College or equivalent (preferred)

Work Location:

- One location

Work Remotely:

- No

Work Location: In person

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- Hayward, CA: Relocate before starting work (required)

Work Location: In person