Part-time Member Services/customer Service Rep

1 month ago


Reston, United States Reston Association Full time

**Essential Duties and responsibilities**:

- Provides a high level of customer service to internal and external customers. Maintains a professional work environment, work space, and appearance.
- Provides coverage to the Member Services Desk on a daily basis; responds to requests for information from members in person, by telephone, and electronically; and greets Association visitors adhering to all customer service standards established by the Association in fulfillment of these tasks.
- Conducts over-the-counter transactions, including registration for programs and special events; assists with facility rentals; collects program, service and assessment fees.
- Reconciles daily sales reports, and opens and closes the Member Services Desk in accordance with established procedures.
- Maintains central mail/copy room in good order and provides administrative support including the preparation and processing of regular, bulk, and certified mailings; document scanning, duplication and assembly; word processing; filing; data entry; spreadsheet and form development; and database management
- Opens, sorts and distributes incoming mail and notifies staff of receipt of express mail and package deliveries on a daily basis in accordance with established procedures.
- Makes regularly scheduled mail runs picking up and dropping off mail and program/service registration payments at the Central Services Facility and Nature House on a daily basis in accordance with established procedures.
- Maintains Member Services lobby and Conference Center to create inviting and informative visitor areas with information displays, including flyers, magazines, etc. related to Association programs, services, and events and Association merchandise.
- Represents the association at community events.
- Ensures distribution of welcome packets
- Participates in the coordination of Conference Center bookings and reservations, security, set-up/break-down of AV equipment, and adequate coverage during rentals. Ensures cleanliness and orderliness of conference center kitchen/pantry; i.e., cabinets, dinnerware, supplies, etc. Keeps pantry well stocked with supplies.

**Hours**: This position does require some weekend and evening hours.

**Job Types**: Part-time, Temporary

Pay: From $16.00 per hour

Expected hours: 30 per week

Experience level:

- 1 year

Shift:

- Day shift
- Evening shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Office

**Education**:

- High school or equivalent (preferred)

Work Location: Multiple locations



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