Customer Service Representative

2 weeks ago


Reston, United States Quantum Financial Technologies Full time

JOB DESCRIPTION

  • Provide excellent customer service to all customers and adhere to department service level requirements
  • Ensure privacy of customer information by adhering to Quantum’s verification standards
  • Conduct research, follow-up on customer requests and input adequate notation for all customer related communications
  • Provide customers with accurate and precise information in response to their requests
  • Analytical ability to evaluate issues, develop options for resolution and determine the best approach in order to defuse potential escalations
  • Perform continuous outreach to established customers, with a focus on customer retention
  • Collaborate with multiple departments to address customer requests
  • Prepare contracts and other legally binding documents for execution by our customers


REQUIREMENTS

  • Ability to learn and adapt in a fast paced and remote environment
  • Excellent problem solving skills and an ability to think outside the box
  • Must be able to work productively and independently with the ability to prioritize assignments and issues of significance
  • Open to procedural changes
  • Must possess excellent communication skills (verbal and written)
  • Must be an adept multitasker and demonstrate the ability to manage competing priorities
  • Preferred experience in financial services product knowledge
  • Skilled in Microsoft Office Suite (e.g., Excel, PowerPoint, Word) and willing to learn additional information systems and or software
  • Bilingual (English/Spanish) preferred
  • 3+ years experience in a Customer Service role
  • Must be able to work flexible hours and willing to perform different tasks as assigned
  • Suggested Hours: 9:30am-6:30pm Monday-Friday
  • Hybrid in office/remote


  • Reston, United States Government Scientific Source Full time

    Job Title: Customer Service Representative ICompany: Government Scientific SourceLocation: Reston, VA (Hybrid)About Government Scientific Source (GSS): Are you ready to make a significant impact in the field of scientific research? Join the team at GSS, the leading distributor of cutting-edge scientific equipment, instruments, and laboratory supplies to...


  • Reston, United States ROCS Grad Staffing Full time

    Responsibilities of the Customer Service Representative:Assists members and potential members with their telephone, online, and mobile requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their...


  • Reston, United States FVCB Full time

    FVCbank Customer Service Representative/Teller Job Description Title Customer Service Representative/Teller Department Branch Reports to Branch Manager Job summary The primary role of the Customer Service Representative (CSR)/Teller is responsible for the delivery of bank products and services to consumers and small businesses. Position is responsible for...


  • Reston, United States FVCBANK Full time

    Job DescriptionJob Description FVCbank Customer Service Representative/Teller Job Description Title Customer Service Representative/TellerDepartment Branch Reports to Branch Manager Job summary The primary role of the Customer Service Representative (CSR)/Teller is responsible for the delivery of bank products and services to consumers and small...


  • Reston, United States Ultimate Charities Full time

    Our Entry-Level Customer Service Representatives play a vital role in directly engaging with existing and potential customers on behalf of our clients. Equipped with in-depth knowledge about the benefits of our clients' brands, our team members are trained to effectively communicate these advantages to customers. Our management team provides coaching on...


  • Reston, United States Quantum Financial Technologies Full time

    JOB DESCRIPTIONProvide excellent customer service to all customers and adhere to department service level requirementsEnsure privacy of customer information by adhering to Quantum’s verification standardsConduct research, follow-up on customer requests and input adequate notation for all customer related communicationsProvide customers with accurate and...


  • Reston, Virginia, United States Caliber Full time

    Service CenterFairfax - Pickett RdJob SummaryProvides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the centerGreet all customers in a timely, friendly and professional manner utilizing the 5-10 foot rule; if a team...


  • Reston, United States ROCS Grad Staffing Full time

    Job DescriptionJob DescriptionResponsibilities of the Customer Service Representative:Assists members and potential members with their telephone, online, and mobile requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor,...


  • Reston, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionJob Title: Customer Care Representative (Credit Union) Location: Washington DC Must: have 1 year of credit union or banking experienceSalary: $19-$20/hr.Major Duties:Provides member services as opening new accounts, transfer funds, wire transfers, order checks, corrections, etc. Cross-sells CU products and services and...


  • Reston, Virginia, United States Daniels Sharpsmart Inc Full time

    Daniels Health is searching for a customer service oriented individual to join us as a Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of...


  • Reston, United States TD Bank, N.A. Full time

    Description : The Financial Service Representative (FSR) I is an Insurance licensed employee, providing Customers with additional products and services and acting as wealth referral champion for the Store. The Financial Services Representative (FSR) I is required to obtain and maintain active Life license in the state in which they reside. The...


  • Reston, United States TD Bank Full time

    Job DescriptionWork Location:Reston, VirginiaHours:40Pay Details:$24.50 - $33.25 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon...


  • Reston, United States CareerBuilder Full time

    Job Title: Member Service Representative (Credit Union) Location: Washington DC Must : have credit union or banking experience Salary: $19 per hour plus quarterly incentives/bonus Responsibilities: Greet and assist members in a courteous and professional manner. Process financial transactions accurately and efficiently, including deposits, withdrawals, loan...


  • Reston, United States Staff My Agency Full time

    State Farm Agency, located in Reston, VA has an immediate opening for a full-time Licensed Insurance Sales Professional. We are a busy State Farm agency focused on fulfilling the needs of our customers and creating success for our team. Please only apply if you meet the following criteria: Active Property and Casualty license Active Life and Health license...


  • Reston, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionJob Title: Member Service Representative (Credit Union) Location: Washington DC Must: have credit union or banking experienceSalary: $19 per hour plus quarterly incentives/bonusResponsibilities:Greet and assist members in a courteous and professional manner.Process financial transactions accurately and efficiently, including...


  • Reston, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionJob Title: Member Service Representative (Credit Union) Location: Washington DC Must: have credit union or banking experienceSalary: $19 per hour plus quarterly incentives/bonusResponsibilities:Greet and assist members in a courteous and professional manner.Process financial transactions accurately and efficiently, including...

  • YMCA Reston

    2 weeks ago


    Reston, United States YMCA of Metropolitan Washington Full time

    YMCA Reston - P/T Membership Service Representative 12196 Sunset Hills Rd, Reston, VA 20190, USA Req #183 Monday, April 8, 2024 . The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social...


  • Reston, United States International Executive Service Corps Full time

    Job Type: Full-time Pay: Starting $50,000+ per year Core Hours: M-F 8am - 5pm EST As a Customer Care Associate , you will work in a family-style culture that will allow you to be part of a team of energetic individuals and free thinkers. You will receive hands-on training that will empower you to provide a knowledgeable customer service experience. This...


  • Reston, Virginia, United States George Mason University Full time

    Department: Regional Campuses - Freedom Aquatic and Fitness Center Classification: GMU Worker Job Category: Part-Time / Hourly Wage Job Type: Part-Time Work Schedule: Mondays, Tuesdays, Wednesdays and Thursdays, 10am-4pm (plus rotating Saturdays or Sundays when needed) Location: Manassas, VA Workplace Type: On Site Required Salary: Up to $14/hour,...


  • Reston, United States Latitude, Inc. Full time

    New Job Opportunity - Contact Center Representative New job opportunity out of Reston, VA. Looking to hire someone who has at least one year of related professional experience (preferably work for a Credit Union or Bank). Looking for customer service Representative, Retail, Staffing, Vendor