Clinical Liaison

3 weeks ago

Chicago, United States Forum Health LLC Full time

Doctor Studio, a Forum Health Provider is looking to add a Clinical Liaison(MA, LPN,RN)

This position is full time with the hours of Monday-Friday 7:30am-4pm at our Downtown Chicago office.

**Job Summary**
- Assists physicians, nurses, and other medical staff by performing administrative and clinical duties.
- Perform appropriate medical procedures under the direction of the medical practitioner team.

**General Accountabilities**
- Team player; ability to adopt the culture of the growing clinic and contribute to the vision of the practice
- Welcome and receive patients and visitors to the practice with a superior level of excellence in customer and hospitality services.
- Facilitate a warm, caring demeanor that immediately allows the patient to feel comfortable and at ease.
- Exhibit positive energy and demonstrate positive intentions for all who enter the practice to experience a world-class healing experience.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Show patients to examination rooms and prepare them for the Provider.
- Record patient vital statistics and note any changes in medical history reported by patient.
- Document procedure notes and other medical information in the EMR.
- Demonstrate a first-class ability to communicate medical and technical product knowledge to create an increased level of client engagement
- Performs routine screening tests, such as body composition, measurements and blood pressure checks, HR and other qualitative measures as requested.
- Draws blood and completes appropriate lab requisitions as necessary.
- Conduct with competence the following procedures:

- IV Therapy preparation and administration (nutrient, UBI, Ozone, EBOO)
- LI-ECSW - ED, Prostate, MSK protocols
- MA appropriate aesthetic procedures
- Diagnostic in-office procedures
- Bladder Instillation setup and preparation
- Assists in pre-procedure or post-procedure care.
- Documents all patient encounters in the EMR within 24 hours
- Direct patient medical challenges or inquiries to the appropriate medical or administrative staff members for expedited resolution.
- Sustain a laser-sharp focus on inventory levels for products, supplies and accessories.
- Purchases and maintains supplies and equipment.
- Cleans and sterilizes medical equipment and instruments.
- Properly disposes of contaminated supplies.
- Utilize CRM, POS, EMR, Slack, Gmail, Google Drive, Scheduling and LastPass with proficiency.
- Respect patient privacy by adhering to the highest patient privacy standards and methods concerning patient records, treatments, procedures, medical history and contact information and use only for official purposes when necessary.

**Technology Skills**
- Customer relationship management CRM software
- Telephone software
- Point of sale software
- Internet browser software
- Medical EMR software
- Office suite software
- Operating system software
- Presentation software
- Spreadsheet software
- Word processing software

**Job Qualifications**

Customer and personal service knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, telephone etiquette and evaluating customer satisfaction.

Sales—effective communication and product knowledge—should understand a product's features and benefits from the customer's point of view so they can have more engaging conversations that lead to sales and service.

Problem-solving is the ability to determine why an issue is happening and how to resolve it.

Organized — the ability to stay focused on different tasks and use your time, energy, strength, mental capacity, physical space, etc. effectively and efficiently to achieve the desired outcome.

Integrity — you live by your deepest values, you're honest with everyone, and you always keep your word. Integrity is a highly valued trait, especially in leaders.

Self-directed — consistently makes correct decisions in day-to-day activities, makes few mistakes in execution or judgment, and needs only general supervision to deliver excellent results. They correctly assess what to do, and then they do it.

Psychology knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation

Emotional intelligence—intelligence (otherwise known as emotional quotient or EQ)—is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, grammar, and syntax

**Education and Experience**
- Education: Associate's degree
- Experience: 1-2 years of related experience; or equivalent combination of education and experience
- Licenses/Certifications: CPR and first aid certification
- Cer

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