Hotel Front Desk Agent

2 weeks ago


Holland, United States Holland Area Hotels Full time

Job Overview:
**Duties**:

- Greet guests and provide them with a warm welcome upon arrival
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries in a timely manner
- Assist guests with reservations, room assignments, and special requests
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with professionalism and empathy
- Process payments and maintain accurate records of guest transactions
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction
- Perform night audit duties if required

**Experience**:

- Previous experience in a customer service role is preferred
- Knowledge of hotel operations and procedures is a great bonus
- Familiarity with phone systems and reservation software is desirable
- Strong communication skills, both verbal and written
- Excellent customer service skills with a friendly and approachable demeanor
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Proficiency in using computer systems for data entry and record keeping

**Skills**:

- Guest relations
- Bilingual (multilingual skills are a plus)
- Phone etiquette
- Front desk operations
- Customer service excellence
- Night audit procedures (if applicable)

If you are passionate about providing exceptional guest service and thrive in a fast-paced hospitality setting, we would love to hear from you.

**Job Types**: Full-time, Part-time, Temporary, Seasonal

Pay: $14.50 - $16.50 per hour

Expected hours: 8 - 40 per week

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Holland, MI 49424 (required)

Ability to Relocate:

- Holland, MI 49424: Relocate before starting work (required)

Work Location: In person


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