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Client Services Manager

3 months ago

Conshohocken, United States Team Select Home Care Full time

Team Select Home Care is looking for a Client Services Manager to join our Team Select family in our Conshohocken office

The Client Services Manager will work with both internal staff and patients and their families. They will also assist with payroll and scheduling of our field staff.

**Responsibilities**:

- Maintain a current awareness of the open positions for field staff in collaboration with Clinical Supervisor, Operations Manager and scheduling department. Establish recruiting requirements by meeting with managers.
- Provide superior customer service and quality home care
- Focus on managing coordination of client services and emergent scheduling issues
- Manage your Client Services Manager caseload while proactively growing it
- Build lasting relationships with clients, referral sources, payors and community organizations
- Develop strong, communicative relationships with the team
- Maintain effective fiscal management of your caseload by monitoring metrics (Overtime %, Gross Margin, etc.)
- Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
- Demonstrate an ability to identify problems and initiative to reach quality decisions
- Maintain strict confidentiality on patient, agency, and employee matters
- Achieve recruiting goals as set up monthly
- Monitor all recruiting sources daily

**Qualifications**:

- College degree, preferred.
- Healthcare experience, preferred, Homecare experience a plus
- Strong computer skills

**Our Benefits**:

- Medical, dental, and vision insurance
- 401K
- Paid Time Off
- Environment which fosters career opportunities and personal growth

PAA

Pay: $50,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Monday to Friday
- On call

Application Question(s):

- Are you able to work in the office located in Conshohocken, PA?

**Education**:

- Bachelor's (preferred)

Work Location: In person