Customer Service Representative

1 week ago

Chandler, United States LEGO Full time

**Location**
- Chandler, Arizona, United States of America

**Job ID**
- 0000017391

**Category**
- Consumer Service & Contact Center Operations

Our Consumer Engagement Center handles over 3 million queries each year across 5 global contact centers from LEGO fans in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and hunting down rare parts, we cover a huge range of topics, which makes every day totally different

Do LEGO sunflowers need direct sunlight? And does a LEGO© bonsai tree need any trimming? If you can keep cool when LEGO® mini figures are losing their heads, then why not join us?

Come and help us “build” our newest site located in Tempe, Arizona We’re looking for energized and insightful people to join the Consumer Engagement Center to serve our consumers world-wide

Until we permanently open our new LEGO office in Tempe in August of 2025 you will work remotely from your home location in the Phoenix area.

This is a long-term temporary role ending January 31st, 2025, with the potential to go permanent.

**About the role**

Our Customer Service Team handles over 3 million queries each year across 5 global contact centers from LEGO fans in over 22 different countries From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day different and unique

**Where **you’ll** spend your time**:
- We are currently hiring for multiple shifts with flexible start times, ranging from 8:00am to 12pm MST.Full-time employees work 5 days a week, with two weekend days scheduled in a four-week period, based on volume. This will go into effect once you have completed the 6-week training program and are ready to work independently.

We’re also here to help our fans from 9:00am to 5:00pm MST on weekends.

**Core Responsibilities**- Engage in both verbal and written communication.-
- Use technology while helping consumers. Salesforce, the internet, digital knowledge bases, troubleshooting guides, etc. are the tools used on every contact.-
- Provide excellent service to each consumer when there is a high volume of contacts.-
- Agree to the planned schedule; as all breaks, shift start times, and shift end times are scheduled around consumer demand.-
- Represent the LEGO Group brand through our outstanding tone of voice.-
- Agree to our confidentiality agreement.-
- Meet performance expectations with post-contact survey results and your daily efficiency.-
- Work on Black Friday and Cyber Monday to help our most dedicated fans. You will also be scheduled to work on key company holidays to support high volumes during our peak season.-
- Work two weekend days in a four-week period, schedule based on volume; 9:00am - 5:00pm MST.**Do you have what it takes?**Being happy to work in a dynamic, fast paced, one team environment.-
- Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.-
- Confidence to make your own judgements about what is right for your consumer.-
- Attention to detail and ability to multi-task and to prioritize.-
- Be comfortable with virtual assessments, have access to a secure Wi-fi network and have a private space to work remotely.**Here are just some of the generous benefits of working here**:
Salary position $41,800 base with the possibility for a retention bonus.-
- A paid 6-week training program to set you up to deliver a premium service to consumers.-
- Consistent performance support from your Team Leader.-
- An opportunity to shop with our generous employee discount.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic, and inclusive culture where everyone feels valued and has a sense of belonging.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We consider all our employees' part of the LEGO family. Being part of our family also means playing a part in building a sustainable future and continuing our mission to #inspire and develop the builders of tomorrow.

**What’s in it for you?**

Here are some of what to expect:
**Family** **Care** **Leave -** We offer enhanced paid leave options for those important times.

**Insurances -** All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

**Wellbeing** - We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

**Colleague** **Discount** - We know you'll love to build so from

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