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Customer Service Representative

3 months ago

Chandler, Arizona, United States Dogtopia Full time

Description:


Are you a customer service superstar who loves dogs? Dogtopia, the industry leader in dog daycare, boarding and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Guest Services Representative.


What we offer:

A fun, dynamic team culture

Education in basic dog obedience and training

Career progression based on performance

Additional certification programs available

Competitive wages with flexibility in scheduling

Skill building in customer service, teamwork and sales

Day to day duties:

Greeting EVERYONE that visits Dogtopia

Data entry

Creating connections with the dogs and their pet parents

Understanding and articulating Dogtopia's services to pet parents

Customer Service and Presentation

Maintains a neat and organized front desk

Strong ability to multi-task

Comfortable in a fast-paced environment

Understanding our Dogtopiasms - the rules by which we live at Dogtopia

  • We LOVE life unconditionally like a dog.
  • We STAY loyal to our pack.
  • We CHASE the absolute highest standards of safety.
  • We PLAY to our fullest potential.
  • We TREAT every day like It's the Most Exciting Day Ever
Clean and Safe Environment

Following the cleaning protocols for the front lobby

Ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia safety and cleaning standards.

Inventory management of cleaning, dog and First Aid supplies.

Customer Service Presentation

Maintains a neat and organized Front Desk team and area at all times

Sets the example for the team on the 3 Ss (smile, story, and satisfaction) and hold accountable to internal and external customer service standards


Strive for high customer review ratings by always smiling and providing a warm greeting for all of our customer dogs and pet parents Ability to remember and identify customer dogs and pet parent names is essential.

Answer in-bound calls, provide sales information and set up Meet & Greet appointments

Answers in-bound customer calls with the highest customer service standards

Perform outbound calls to existing customers to remind them about daycare

Interact with pet parents and ensure that all packages and memberships are up to date

Contact veterinary clinics to obtain vaccination records

Perform outbound reminder calls for Meet & Greets and other appointments

Requirements:

Must be at least 18 years old and love dogs

  • Comfortable in a high stress, multitasking environment
  • Some customer experience desired
  • Have the ability to lift 40 pounds or more
  • Great memory that can recall dogs and pet parents easily
  • Availability for early mornings, late evenings and weekends
  • Comfortable asking for business and talking to current and potential pet parents