Outbound Customer Service Representative

2 weeks ago


Chandler, United States Pods Moving & Storage Full time
Job DescriptionJob Description

PODS Moving & Storage is looking for an experienced Outbound Customer Service Representative or Inbound Sales Representative to act as a liaison, provide service/ product information, resolve any problems, and offer any upsell products based on customer needs.

This customer service representative will answer inbound calls and respond efficiently to customer inquiries, and not be afraid to offer a comprehensive solution to their problems. This position will require a broad knowledge of the company’s services and will be expected to contribute ideas and solutions to improve productivity and customer relations.

Responsibilities and Duties

  • Manage incoming calls and email correspondence.
  • Offer any upgrade packages based on customer needs
  • Provide accurate, valid, and complete information by using communication procedures, guidelines, and policies.
  • Manage customer inquiries by providing appropriate solutions accurately and promptly.
  • Maintain customer interactions, educate the customer to service process, and solve related issues
  • Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries
  • Make outbound calls following up on service inquiries. 
  • Manage B2B relationships as well as calling on potential leads

Qualifications and Skills

  • 4+ years as an inbound sales agent or phone customer service experience.
  • Strong phone contact handling skills and active listening
  • Positive attitude, detail, and customer-oriented with proper multitasking and organizational skills are essential.
  • Proficiency in the use of computer and MS Office Word and Excel, Web Browser
  • Aptitude and ability to learn proprietary CRM systems is required.
  • Ability to handle information professionally and discreetly.

Experience:

  • Customer Service: 2 years (Preferred)

Education:

  • High school diploma or higher (Preferred)

Location:

  • Chandler, AZ 85286

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone
Company DescriptionWe offer great benefits, bonus eligibility and a family environment.Company DescriptionWe offer great benefits, bonus eligibility and a family environment.

  • Chandler, United States MY DR NOW Full time

    **We are looking for....** Dynamic and highly-motivated Outbound Sales Representatives to lead critical patient engagement initiatives. Applicants who have excellent communication skills, strong leadership qualities and a desire to be a part of a fun and exciting work culture will fit in great with our team! Our Outbound Sales Representatives are...


  • Chandler, United States AZ Water and Fire Full time

    **Job Summary**: **Duties**: - Provide product information and resolve any customer issues or concerns - Conduct outbound calls to follow up on customer inquiries or feedback - Perform data entry tasks to update customer records **Requirements**: - Excellent communication skills in English; proficiency in additional languages is a plus (Multilingual) -...


  • Chandler, United States Emergency Air Full time

    **This is an on-site, in-office position** **About Us** Emergency Air Heating and Cooling delivers excellent air conditioning and heating repairs and upgrades throughout the greater Phoenix area. We take pride in providing our customers with world-class service. We are looking for energetic, social, charismatic, and motivated individuals who like talking...


  • Chandler, United States Vaco Los Angeles Full time

    Customer Service Representative, Contract to Hire in Chandler, AZ at Vaco **Location:** **Experience:** Not Specified **Job Description** Vaco has engaged with a Solar energy company in the Chandler area looking to bring on a Customer Service Representative. This role will field around 20-40 inbound calls per day, work on an assigned customer list of around...


  • Chandler, United States Vaco Los Angeles Full time

    Customer Service Representative, Contract to Hire in Chandler, AZ at Vaco **Location:** **Experience:** Not Specified **Job Description** Vaco has engaged with a Solar energy company in the Chandler area looking to bring on a Customer Service Representative. This role will field around 20-40 inbound calls per day, work on an assigned customer list of around...


  • Chandler, United States Pathfinders, Inc. Full time

    Job DescriptionJob DescriptionPathfinders Inc is seeking highly motivated individuals to join our client for a contract opportunity in Chandler, AZ!*Must live within 60 miles of Chandler AZResponsibilities:Conduct outbound calls to potential customersHandle customer service inquiries and problemsReceiving inbound customer callsIdentify what are the...


  • Chandler, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    May include: - Sales: Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of existing and lost...


  • Chandler, United States Thomas Home Services Full time

    **THE THOMAS FAMILY LEGACY** It all started near Houston Texas in 1946 with a young man named Henry Thomas who had just returned home from the war not quite sure what to do with himself. His uncle helped get him a job working in the plumbing industry and soon after, “Henry B. Thomas Plumbing Co.” was born! Some years later, Henry’s two sons, Sam and...


  • Chandler, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job DescriptionJob DescriptionMay include:Superior Customer Service: Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Partner with region Territory Sales Managers to help drive territory...


  • Chandler, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job DescriptionJob DescriptionMay include:Superior Customer Service: Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Partner with region Territory Sales Managers to help drive territory...


  • Chandler, United States Titan Solar Power Full time

    **About Us**: Are you ready for a career in one of the fastest-growing industries in the country? At Titan Solar Power, you will be able to impact the lives around you while building a fulfilling career path. We take pride in our professional, team-based culture and award-winning customer service. As the Nations leading Rooftop Solar Contractor* Titan Solar...


  • Chandler, United States Farmers Insurance Full time

    Job DescriptionJob DescriptionYou will be.... •Quoting•Servicing clients over the phone•Servicing clients policies•Confident and Independent self-starter•Answering phones•Appointment setting•Faxing, Coping, Imaging Documents, Filling•Payments•Answering client questions•Helping build our book of business•Ability to multi-task and work in...


  • Chandler, United States Circle K Full time

    Store 2703445: 2990 N Arizona Ave, Chandler, Arizona 85225 **Availability - Shift/Days**: Flexible Availability **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer...


  • Chandler, United States Strategic Staffing Solutions Full time

    Customer Service Representative in Chandler, AZ at Strategic Staffing Solutions **Location:** **Experience:** Not Specified **Job Description** **Job Title: Customer Service Representative** **Role Type: Contract **W2 NoC2C**** **Location: Chandler, AZ** **Duration: 12 Months** **Required Qualifications:** 1 year of interacting with Customers,...


  • Chandler, United States Strategic Staffing Solutions Full time

    Customer Service Representative in Chandler, AZ at Strategic Staffing Solutions **Location:** **Experience:** Not Specified **Job Description** **Job Title: Customer Service Representative** **Role Type: Contract **W2 NoC2C**** **Location: Chandler, AZ** **Duration: 12 Months** **Required Qualifications:** 1 year of interacting with Customers,...


  • Chandler, United States EcoShield Pest Solutions Full time

    The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners,...


  • Chandler, United States Mason Pro Services Full time

    **Mason Pro Services** of **Chandler, AZ** is hiring a **full-time Customer Service Representative.** Our ideal Pro Customer Success Representative loves talking to people and proactively solving solutions while booking appointments. You'll be responsible for converting service area residents into lifelong Mason Pro Services customers. Exceeding expectations...


  • Chandler, United States Krasiva Windows & Doors Full time

    **Customer Service Representative - Taking Orders for Estimates** Having been in business here in the valley since 1997, we have arguably done more than just about any other company at making the valley a greener place by reducing energy consumption in more than 15,000 homes. The **part time customer service position** is available in whatever part of the...


  • Chandler, United States Checkmate Payday Loans Full time

    Immediate position available for PT Customer Service Representative. Please also APPLY ONLINE! Position requires excellent customer service, and the desire to work in a team environment. Customer service experience preferred. High school diploma or equivalent required. JOB SUMMARY: Responsible for assisting customers with personal financial transactions...


  • Chandler, United States MY DR NOW Full time

    Join our vibrant and dedicated MY DR NOW team! We're passionate about providing top-notch healthcare and are on the lookout for a dynamic Outbound Scheduling Specialist to ensure our patients have a seamless and positive scheduling experience. Role Overview: As an Outbound Scheduling Specialist, you'll be the friendly voice connecting with patients to...