Director, Accounts Receivable Management
4 weeks ago
Overview:
**How you move is why we’re here. **®**
**Now more than ever.**
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The possibilities are endless...
the abundant opportunities for growth and success.
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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by _U.S. News & World Report_. As a recipient of the _Magnet _Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
**Director**
**Accounts Receivable Management**
**Full-Time**
**Overview**:
The Director of A/R Management is responsible for the day-to-day and strategic management of the Physician Central Billing Office’s accounts receivable and be a primary contact between the physician billing office, provider relations, IT, and performance and optimization teams. This individual will be responsible for building and maintaining collaborative and productive relationships within the organization, managing A/R managers and representatives in a hierarchical manner, identifying, and supporting operational performance improvement initiatives related to revenue enhancement and providing direction and oversight of processes impacting cash collections. This position would be recognized as Director-level role in scope and the individual would be a key member of the internal Professional Central Billing Office leadership team.
**Duties and Responsibilities (% of Time Spent)**
**Leadership (45%)**
- Creates a culture of excellence in accounts receivable follow-up efforts guided by best practices, industry standards, and timely and relevant insights based on trends
- Prepare annual statement of goals and objectives for the team, including the method for measuring/tracking success of those goals and approach to execution, and lead efforts that drive expected performance
- Manages A/R and leads the team towards achieving A/R and cash goals. Encourages A/R management team to set team goals and distribute work to subordinates in advance of completion dates
- Provides timely feedback to management and staff; encourages independent thinking among team members
- Follow up on routine daily, weekly, and monthly responsibilities of managers including assistance with identifying larger trends negatively impacting departmental performance and create action plans to remediate emerging issues
- Establish oneself as the lead on all PCBO follow up initiatives including integrating with other PCBO and external teams
- Manage relationships with various PCBO vendor partners including validating monthly invoices, coordinating meetings to troubleshoot issues, and ensuring policies and procedures are being followed to maximize collection
**Communication (35%)**
- Develop and cultivate collaborative and productive working relationships with other revenue cycle leaders
- Interact with stakeholders across the organization, including Patient Access, Information Technology (IT), Physician Hospital Organization (PHO) and Hospital and International Billing
- Lead key revenue cycle communication forums to better understand trends and advise on action plans, including metric meetings, denial prevention task force and leadership huddles
- Support and implement department-specific or system-wide improvement efforts to increase revenue capture and decrease revenue leakage across the revenue cycle
- Use existing and not-yet-built tools to forecast revenue issues and develop action plans and communications in advance
**Data Analytics (15%)**
- In collaboration with provider relations, continuously work to optimize revenue cycle metric scorecards and reporting through automation and inclusion of new, more impactful metrics
- Pull, organize and analyze data out of Epic to supplement metric scorecards to help identify performance improvement opportunities
- Perform ad hoc analyses to identify opportunity areas within each provider’s revenue cycle operation
- Lead root cause analysis and escalation efforts inside and outside of the organization to benefit physician cash collections.
**Training (5%)**
- Identify training opportunities for front office staff or providers through metric research
- Escalate training opportunities to appropriate stakeholders as needed, if outside of core responsibilities (e.g., provider education)
- Train accounts receivable staff on follow-up actions to take in accordance with established and to-be-created protocols
Qualifications:
**Education Requirement**
Bachelors Degree from an accredited university is required, Master’s Degree highly desirable.
**Experience Requirement**
Minimum of 7 years’ experience in ambulatory practice managem
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