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Director, Account Management

4 months ago

New York, United States Front Office Sports Full time
Job DescriptionJob DescriptionDescriptionWe seek a highly motivated and experienced Account Management Director to join our sales team and help build the account management function within our fast-growing Brand Partnerships department. The ideal candidate will be vital in driving revenue growth through delivering top-notch client service, resulting in successfully delivered campaigns and leading to strong renewals and upsell opportunities. If you are passionate about sports, possess excellent communication, are well organized, and possess strong leadership skills that thrive in a fast-paced, collaborative, start-up environment, we want to hear from you
Key Responsibilities
  • Source, Hire, and manage a team of top-performing Account Managers.
  • Clearly understand AM's roles and responsibilities in modern media organizations to develop, manage, and refine the day-to-day operations of the Account Management team.
  • Act as a mentor to team members on a one-to-one basis.
  • Collaborate with clients to effectively track and optimize real-time campaign performance to ensure pacing towards guarantees within campaign flight.
  • Serve as an escalation point of contact for campaign-related and technical issues.
  • Stay informed on media-related trends, platform updates and emerging partner solutions.
  • Provide strategic media distribution recommendations to internal and external teams to help effectively achieve client KPIs while best managing internal profitability.
  • Understand client objectives and proactively identify opportunities for upselling and cross-selling.
  • Join sales calls/meetings and contribute by communicating media and distribution-related questions clearly and effectively.
  • Create and present wrap reports for partners detailing the effectiveness of their campaigns and suggested optimizations for future success.
  • Through monthly and quarterly feedback sessions, act as the holistic voice of the account management team to the executive staff.
  • Partner with cross-functional leadership to ensure accounts and teams are resourced to maximize positive impact with a focus on operational efficiency.
  • Ability to recognize and identify performance trends across accounts and teams to optimize FOS partnerships and discover new upsell opportunities.
  • Ability to establish and build a culture of sharing that allows for best-in-class work to be recognized and procured for the enhancement of FOS partnerships.
  • Identify areas of skill development for your team while partnering with FOS leadership on individual Account Manager career pathing, performance management, and overall growth of the account management team.
  • Lead projects involving complex work streams and cross-functional internal and external collaboration that evolve the sales team structure, account coverage, and client needs.

Skills, Knowledge & Expertise
  • 5+ years of experience in Account Management within the sports media or entertainment industry
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to thrive in a fast-paced, deadline-driven environment and adaptable to changes
  • Strong mentoring, coaching, and people management skills
  • Ability to lead multiple projects with strong attention to detail
  • Expert understanding of media management, campaign diagnostics, and optimization
  • Strong analytical and strategic thinking, with the ability to identify critical opportunities and transform them into action
  • Impressive relationship-building skills and strong presentation & communication skills with senior-level executives both internally and externally

Perks & Benefits
  • Hybrid employees work from FOS’s New York office three days a week, while remote employees can opt for an Upflex coworking membership. 
  • All employees receive a quarterly FlexFund or a stipend to use towards home office or commuter needs.
  • Generous PTO policy to use as you please, plus sick time and company holidays
  • Employer-sponsored health benefits, including medical, dental, and vision
  • Wellness perks include a ClassPass stipend, Health Advocate, TelaDoc, and Talkspace
  • An annual professional development stipend and endless development opportunities at a growing startup