Operations Onboarding Manager

4 days ago

Austin, United States IDEA Public Schools Full time

**Description**

Role Mission: The Operations Onboarding Manager leads the area-wide efforts to provide the best-in-class onboarding experience for all new hires at IDEA Public Schools. The Onboarding Manager will manage the day-to-day execution of the Operations First Week Onboarding Program as well as larger operations strategies for new onboarding initiatives. By maximizing the quality of a new hire’s experience at IDEA, the Operations Onboarding Manager will help equip all new hires to do their best quality work in service to our quest to make college for all children a reality.

**Location**:
Travel Expectations:
What You’ll Do - Accountabilities

Essential Duties:

- Train and provide real-time feedback to department trainers completing onboarding actions
- Manage and evaluate responses to First Week End-of-Day Exit Tickets, 10-Day, and 30-Day Onboarding Surveys
- Conduct pulse checks with new hires
- Design projects to improve additional onboarding structures (30-Day, 60-Day, and 90-Day Skills, etc.)
- Invest stakeholders at all levels in the organization to be champions of Onboarding programs
- Create quality communications for Onboarding programs
- Conduct regular audits and quality checks of Operations Onboarding programs
- Review exit surveys and leaver data for onboarding process improvements
- Lead inter-departmental working groups to create, implement, and evaluate Onboarding programs
- Lead inter-departmental working groups to regularly review Onboarding Survey Feedback and action plan based on data
- Use onboarding data (survey, exit tickets, pulse checks) to identify process improvements and best practices
- Create training materials for managers for onboarding new hires
- Partner with managers to provide resources and accountability for onboarding plan execution
- Design on-demand and live training for new hires
- Maintain current and quality resources on the HUB site
- Develop effective partnerships across IDEA’s Human Assets and Operations that enable coordination and implementation of new hire onboarding plans
- Develop effective partnerships with IDEA’s Research & Analysis Team that enables coordination and improvement in onboarding survey processes and data analysis

Additional Duties and Responsibilities:

- Complete other duties as assigned to support Regional Operations programs

What You Bring - Competencies

Knowledge and Skills:

- Advanced proficiency with Microsoft Office including Outlook, Power Point, Teams, Planner, and Excel
- Experience in designing and facilitating training for adults
- Project Management skills
- Effective organization, communication, and interpersonal skills
- Ability to think proactively and work with mínimal direction
- Ability to effectively communicate with all levels of staff and the public
- Ability to hold others accountable to organizational results
- Ability to manage and coach others through influence

Required experience:

- Education: Bachelor’s degree required
- Years of experience: 3+ years’ experience working in training (operations experience preferred)

Preferred experience:

- Bilingual (English & Spanish) preferred

Physical Requirements:

- Must be able to sit for extended periods of time without being able to leave the work area.
- Must be able to climb ladders or scaffolding, or climb and work in overhead areas
- Must be able to lift and carry or otherwise move 35 pounds regularly for deliveries
- Physical ability to work around small children including sitting, standing, running and climbing stairs.
- Must be able to lift and carry small children up to 40 pounds in case of emergency.
- Must be able to work in indoor and outdoor environments, including in times of excessive heat or cold

What We Offer:
Compensation & Benefits:
Salaries for people entering this role typically fall between $74,764 and $87,100, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.
- IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.

Application process:
Learn more about IDEA

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