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Care Coordination Manager

3 months ago

Riverside, United States Desire Home Care, Inc Full time

**Pay Rate**: $67,000 to $71,000 annually

**Job Summary**:
As a Care Coordination Manager at Desire Home Care, Inc., you will serve as a key leader within our organization, driving the Care Coordination Department, which includes Care Coordinators, Lead Caregivers, and Routine Caregivers. This position is pivotal in blending strong leadership abilities and an entrepreneurial spirit to problem-solve and enhance our consumer care processes, ensuring we reliably meet the needs of our clients and caregivers.

**Compensation & Benefits**:

- ** Daily pay: Access your earned wages the same day you work**:

- Medical, Dental, Vision
- 401K with 4% match
- 80 Hours of Paid Vacation
- 40 Hours of Paid Sick Time
- Company Discounts
- First Time Home Buyer Program Assistance
- Tuition Reimbursement Program
- Hybrid Schedule After 90-Days

**Responsibilities**:

- Know and understand the vision, values, and goals of Desire Home Care.
- Monitor department performance metrics and ensure Care Coordination team accountability to meet or exceed these targets.
- Demonstrate proficiency in learning and implementing agency policies and procedures to ensure compliance and effective monitoring.
- Oversee and train team to support departmental and organizational objectives.
- Achieve 100% utilization of Consumer Authorization to ensure full resource allocation.
- Achieve 100% utilization of Lead and Routine caregivers' ensuring caregivers are fully utilized based on their availability.
- Guarantee high-quality care services for both consumers and caregivers.
- Address and resolve any complaints or concerns from consumers and caregivers swiftly.
- Verify and ensure team has obtained all essential documents and uploaded them into the care system before starting services.
- Verify that consumer assessments and other data have been accurately and promptly entered into the system.
- Develop and maintain trusting relationships with the team, consumers, and caregivers.
- Cultivate and sustain partnerships with agency referral sources.
- Conduct performance evaluations for supervised staff.
- Manage, review, and implement disciplinary actions and forms.
- Mentor departmental staff and assist in the development of their personal development plans (PDPs).
- Undertake additional duties as requested by supervisors or management.
- Enhance Desire Home Care’s learning-oriented work culture by actively contributing to a positive environment.
- Serve as the primary point of contact for clients, their families, and caregivers, ensuring their ongoing satisfaction with our services.
- Respond promptly and effectively to all client & caregiver questions, concerns, and complaints.
- Collaborate with agency referral sources as needed.
- Convey outbound messages with a focus on professionalism, emphasizing thoughtful word choice, grammatical accuracy, and a tone that reflects emotional intelligence.
- Proactively identify and address potential issues before they arise per company policies.

**Requirements**:

- Minimum of two years of experience in Home Healthcare, Consumer or Patient Care Management, or a related field
- Minimum of 4 years of experience managing a department/team
- Bachelor’s degree or equivalent educational background preferred
- Bilingual in Spanish
- Strong customer service orientation with excellent negotiation and critical thinking skills
- Proven ability to work independently and collaboratively in a dynamic environment
- Proficiency in MS Office, particularly Excel and Outlook, and experience with standard office equipment
- Capable of interpreting key performance indicators (KPIs)
- Excellent communication and interpersonal skills
- Ability to prioritize effectively in a fast-paced environment
- Valid driver's license and reliable transportation
- Business casual attire
- Negative TB test within 30 days of hire
- CPR & First Aid certificate within 30 days of hire

**Work Schedule**:

- Monday-Friday, 8:30A-5:30P
- Rotating on-call schedule
- Hybrid after 90-day probation period

**EEOC Statement**:
Desire Home Care, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, age, disability, or veteran status. We are committed to providing a work environment free of discrimination and harassment and promoting a culture of diversity and inclusion.