Customer Support Technician

2 weeks ago

Orlando, United States Marga Technologies Full time

Responsible for supporting all technology hardware and software systems in the enterprise environment. Provide in-person and remote technical support to customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.

**Responsibilities**:

- Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
- Assists in coordinating audiovisual setups and video conferencing support
- Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
- Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
- Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
- Collaborate and assist with other areas of the IT department on projects and initiatives
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
- Participate in after-hours (evening & weekend) on-call rotation
- Travel to remote locations to provide support, as needed
- Perform other duties as assigned
- Ability to lift 50 pounds

**Required Skills**:

- IT Enterprise experience is preferred.
- High school diploma or equivalent; additional certifications or relevant education is a plus.
- Ability to learn new systems and software in a fast-paced environment.
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to manage multiple priorities and work independently or as part of a team.
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

**Location**:

- Ocoee, Florida. This is an onsite position. Must be a Florida resident.

**Background Screening**:

- A Level 1 background check will be conducted prior to starting the work. The results of the background check will determine eligibility for performing services pursuant to this agreement.

**Job Type**: Contract

**Benefits**:

- 401(k) matching

Experience level:

- 1 year

Shift:

- Day shift
- Evening shift
- Morning shift
- Rotating shift

Weekly day range:

- Monday to Friday
- Rotating weekends
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Do you have experience to Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners?
- Do you have skills in coordinating audiovisual setups and providing video conferencing support?
- Do you possess Virtual Meeting Applications knowledge? Preferred (MS Teams, Zoom, GoTo, etc.)
- Do you have experience with Active Directory and Microsoft Endpoint Configuration Manager (MECM)?

Ability to Relocate:

- Orlando, FL: Relocate before starting work (required)

Work Location: In person

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