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Treatment & Finance Coordinator
3 months ago
**Windham Family Dentistry **is a progressive, high quality General dental office located in Windham, NH, has an immediate need for a motivated, detail-oriented and experienced Treatment Coordinator to manage patient treatment planning for our practice while providing world-class customer service to our patients and provide exceptional administrative support to our Windham Family Dentistry team. This position plays a crucial role in effectively presenting treatment plans, generating financials, providing a consultative sales approach and scheduling cases of all levels so our valued patients receive the imperative treatment they deserve.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Act as first point of contact for all patients and ensure exceptional customer service.
- Deliver clear and effective communication and information to patients regarding the
recommended treatment plans and facilitate successful closure of related financials.
- Thorough knowledge of Care Credit & other financial options.
- Ability to achieve daily, weekly and monthly production goals.
- Answer incoming calls, receive messages and route calls accordingly.
- Schedule appointments accurately to reflect dentists’ schedule.
- Provide dental insurance verifications, collect and enter insurance payments and review accounts
receivables as needed.
- Work with other practices to obtain x-rays, referrals and coordinate patient needs.
- Build positive and productive relationships with referral partners for business growth.
- Follow up with patients to improve satisfaction.
- Maintain up-to-date knowledge about practice services offered.
KNOWLEDGE, SKILLS & ABILITIES:
- Goal-driven and organized self-starter.
- Experience with generating dental financials and consultative sales.
- Proficient in Microsoft Office suite of products.
- Motivated problem solver and highly organized and energetic team player.
- Must be polished and maintain clear and effective communication skills (written and verbal).
- Exceptional customer service skills exuding a positive, optimistic attitude.
- Ability to work collaboratively with colleagues of all levels and build cross-functional
relationships.
EDUCATION & EXPERIENCE:
- High school diploma.
- 3+ years of dental or medical treatment coordinator experience or previous front-office
experience in a dental or medical practice.
- Knowledge of dental terminology.
- Knowledge of dental software (Oryx experience, a plus)
Pay: $24.00 - $29.00 per hour
Expected hours: 33 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
Experience level:
- 3 years
Schedule:
- 8 hour shift
- No nights
- No weekends
Work setting:
- In-person
- Office
**Experience**:
- Dental Administrative: 2 years (required)
Work Location: In person
