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Manager of Retail Operations and Merchandising

4 months ago

Plymouth, United States Plimoth Patuxet Museums Full time

The Manager of Retail Operations and Merchandising (MROM) is responsible for leading the Museum’s Retail department and supporting the educational mission through revenue from our gift shops. Responsible for fostering a high-performing team, you will understand the art and the science of retail, combining analytical skills and creativity to help drive the business forward. Areas of responsibility include: buying merchandise, development of custom products, budget preparation and oversight, retail staff hiring/training. Ensure the operational effectiveness and efficiency of the retail business to drive sales and profitability

Recommends new, enhanced procedures and systems to identify and match needs, focusing on improved productivity and simplification. Coordinate all major retail projects, and inventory related processes.

We are looking for a leader with superb retail skills, a growth mindset, and a passion for creating a positive and engaging experience for our guests. You excel in creating and implementing a vision. You think about the big picture, break it down into actionable steps and execute the plan. With a proven reputation for success, you possess the energy, vision, and experience to meet or exceed goals.

**MAJOR RESPONSIBILITIES**
- Responsible for the overall operations of the retail department.
- Develop and execute short-term and long-range plans for increasing revenue.
- Meet with vendors and sales reps to purchase merchandise. Travel to relevant shows.
- Analyze operating costs. Assure that cost-effective inventories and product management are maintained.
- Interview/hire retail staff; give annual performance evaluations for direct reports. Supervise, assign and direct the work of staff in the retail department.
- Stay current with trends and best practices in the field.
- KPI’s: Sales and budget performance, margins, inventory management, timely delivery of all projects.
- Organizational Effectiveness - Lead clear, timely, and concise communication to/from the buying office, shops and stockroom teams.
- Responsible for ensuring an exceptional and engaging customer experience based on PPM’s philosophy of service.
- Work with internal colleagues to advance the goals of the Museum’s retail operations
- Oversee quality of visual displays and condition/appearance of the shops.
- Oversee all functions of retail operations in line with policies, procedures, ethics, finance, audit and security procedures. Assess and update policies and procedures as needed.
- Work with colleagues in Marketing to promote PPM shops and retail events.
- Ensure Retail is aligned consistently with the PPM brand.

This description is not intended to be a complete list of all responsibilities, duties, skills, requirements or working conditions associated with the job.

**PHYSICAL REQUIREMENTS/WORK ENVIRONMENT**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Work is generally sedentary in nature, but may require frequent standing and/or walking.
- Work is generally performed within a climate-controlled office environment, with standard office equipment.
- Must be able to work up to 8 hours per day and be on your feet for extended amounts of time as needed.
- There are generally no hazardous or unpleasant conditions caused by noise, dust, etc. However, it is necessary to visit the outdoor living history sites. Various weather conditions including heat, cold, rain and snow will be encountered as well as possible smoke from fires.
- Able to travel by air as well as drive to attend trade shows and pow-wows. Valid driver’s license required.

Fore more information
- Pay: $85,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Store discount
- Vision insurance

Payment frequency:

- Paid biweekly

Schedule:

- Day shift

Travel requirement:

- Up to 25% travel

Ability to Relocate:

- Plymouth, MA 02360: Relocate before starting work (required)

Work Location: In person