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Call Center Rep

4 months ago

Weston, United States Florida ENT Associates Full time

**Job Summary**:
**Qualifications**:

- Proficiency in spoken and written English and Spanish.
- Previous experience in a call center or customer service role is preferred.
- Excellent communication skills and a friendly, professional phone manner.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks simultaneously and work efficiently under pressure.

**Responsibilities**:

- Answering incoming calls and responding to customer inquiries in a professional manner.
- Making outbound calls to follow up on customer requests or resolve issues.
- Providing information about products or services and promoting new offerings.
- Documenting all customer interactions accurately in the system.
- Escalating complex issues to the appropriate department for resolution.
- Meeting or exceeding performance goals for call volume, customer satisfaction, and resolution time.

**Benefits**:

- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- 401(k) retirement plan
- Opportunities for growth and advancement in the company

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