Search Ads Specialist

3 months ago

Austin, United States TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Our Search Operations team supports our efforts to address objectionable or disturbing content which could include (but are not limited to) images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

**Responsibilities**:

- Quality inspection of evaluated data and daily tasks of specialists.
- Localize the policies, be responsible for policy training, and align the policy updates
- Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment
- Work closely with R&D(Research and Development) and PM(Product Manager) in order to provide feedback on data quality
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
- Other Ad-hoc and relevant projects as assigned.

**Qualifications**:
Minimum Qualifications
- Bachelor’s degree or above
- Familiar with QA and data delivery process.
- Knowledge about AI or related models, familiar with social media platforms.

Preferred Qualifications
- Proficient in written, verbal, and reading skills in English and Mexican Spanish. The Spanish skill set will help you to evaluate quality cases from the MX Market bringing culture through case analysis and investigations. With that, we also are going to handle market specialties based on language and cultural colocations.
- Overseas working/training is a plus
- Knowledge about AI or related models, familiar with social media platforms.
- An in-depth understanding of culture and familiarity with the Internet usage habits of users
- Strong ability to learn and understand
- Familiar with common office software, evaluating experience is preferred
- Cross-cultural working/studying experience is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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