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Client Care Representative

4 months ago

Southington, United States Agency Administrators Full time

We’re seeking talented individuals to join our growing team. If you’re interested in learning about a career with Agency Administrators, please contact our Human Resources department to submit your resume.

**HUMAN RESOURCES**:
**Advance your Insurance Career with Agency Administrators**:
**Job Profile and Description**:
**Position Type: Full-Time**
**Hours**: Monday through Friday 9:00 AM EST- 5:30 PM EST
**Education Required**: Current P&C Producer license
**Experience Required**: 2 Years minimum

**Responsibilities**:

- Optimizing Customer Service and Client Relationships by consistently providing the highest level of professionalism and politeness to optimize customer service
- Policy Management - Obtain all necessary details to ensure endorsements are processed accurately and efficiently
- Process payments and provide clear and comprehensive explanations to insured’s billing questions
- Document and process policy cancellations properly
- Conduct policy reviews with clients to ensure for underwriting accuracy as well as identify opportunities for savings
- Address company recommendations with insureds to meet carrier compliance requirements
- Navigate agency management system using proper workflows. Maintain up-to-date client files by attaching documentation, generating and sending evidences of insurance such as binders and ID cards, as well as reviewing carrier downloads for accuracy

**Skills and Specifications**:

- Self-motivated with a drive to expand their insurance knowledge
- Strong organizational, time management, and prioritization skills
- Solid work ethic and commitment to delivering exceptional service
- Excellent verbal and written communication skills to ensure professional and concise communication
- Demonstrate an ability to develop trust and credibility easily and quickly to establish rapport
- Must possess a minimum of 2 years of related experience and a valid Property & Casualty (P&C) Insurance Producer License
- Experience with Applied EPIC a plus

**Salary and Benefits**:
Pay: $45,000 to $52,000 per year

Paid Time off, Group Health Insurance, short
- and long-term disability, vision coverage and life insurance. Company matched 401K and other benefits available.