Call Center Supervisor
1 month ago
A non-profit organization is hiring for a call center supervisor, this is a hands-on position.
**Responsibilities**:
- Manage a team of call center agents.
- Manage by walking around. Be visible to answer questions.
- Take calls that your agents can’t handle and be available when an agent appears to need assistance.
- Monitor queue and track of all calls, analyze the calls made and results of the calls.
- Motivate and encourage agents through positive communication and feedback
- Responsible for hiring new agents, and making sure they get trained right.
**Qualification**:
- Basic computer and web knowledge
- Dependability
- Multi-tasking
**Hours**:
- Monday - Friday 2:30pm - 09:45pm
- Sunday 1:30pm - 8:00pm
The supervisor will be eligible for weekly bonuses depending on the performance of the call center.
Pay: $11.00 per hour
Bonus based on performance.
Pay: From $11.00 per hour
Expected hours: 35 - 45 per week
Compensation package:
- Bonus opportunities
- Monthly bonus
- Quarterly bonus
- Yearly bonus
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
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