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Technical Support Representative
1 month ago
Technical Support Representative Overview
Technical Support Job
**Responsibilities**:
- Provide our customers with notification, installation, training and support for our specific systems used for veterinary dental radiography
- Able to demonstrate leadership skills and take ownership
- Ability to document knowledge in the form of knowledge base articles, user manuals, training curriculum and other technical documents
- Commitment, focus, and follow-through needed to see problems through to resolution
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
- Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
Technical Support Job Requirements and Qualifications
- Degree in Information Technology, Computer Science, or similar
- Significant work experience in technical support, IT support, or as a technical engineer
- Aptitude for problem-solving
- Excellent client-facing/customer service skills
- Excellent written and verbal communication skills
- Ability to focus and follow-through to resolution of issues
- Ability to multitask, diffuse tension and work the issue at hand
Pay: From $70,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Compensation package:
- Holiday pay
Schedule:
- 8 hour shift
Ability to Commute:
- Irvine, CA 92614 (preferred)
Work Location: In person
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