Community Service Worker

3 weeks ago

Hackensack, United States County of Bergen Full time

**Community Service Worker - County of Bergen**

**Department of Human Services - Division of Office for Children**

Under supervision, performs the field and office work to promote local community resource programs designed to meet the needs of residents; provides referrals to other agencies; does other related work; does other related duties as required.

**Job Responsibilities: (may include but not limited to)**
- Customer Service: Provide support, education, and services to families in accordance with state and federal policies for childcare assistance programs.
- Community Outreach: Provide information about the assistance program and ECC to parents and the community as directed by the New Jersey Department of Human Services, Division of Family Development.
- Assistance Guidance: Inform families about the process and procedures for obtaining childcare assistance and their subsequent responsibilities.
- Timely Response: Ensure response to a request for childcare assistance within the specified period as mandated in the grant requirements and Office for Children policy manual.
- Referrals: Refer parents to a Childcare Resource and Referral Specialist for childcare referrals and additional resources.
- Eligibility Determination: Ensure determination of eligibility within the program mandated timeframe and obtain verification of eligibility factors.
- Redetermination: Redetermine program eligibility as per guidelines defined by CCDBG.
- Rights Information: Inform parents of their right to appeal against an office decision.
- Agreements: Issue Preliminary Parent and Provider Agreement (PAPA) within mandated time frames to eligible applicants for provider services selection.
- Admissions Criteria: Adhere to unique admissions criteria for each funding stream in accordance with Division of Family Development (DFD) policy.
- Record Maintenance: Maintain case records in accordance with county, state, and federal standards.
- Provider Referrals: Refer self-arranged providers (FFN) to the Family Childcare Unit for home inspection.
- System Proficiency: Attain proficiency in the CARES and WLS online data management systems.
- Technical Assistance: Provide technical assistance to clients and providers as requested.
- Complaint Handling: Follow the mandated DFD process for complaints received.

**Schedule**:

- Full time.

**Education Requirements**:

- Bachelor’s degree from an accredited college.

**Other Requirements**:

- Valid New Jersey Driver’s License**.**
- Knowledge of Microsoft Office, data systems and technology
- Strong interpersonal and communication skills (written and verbal).
- Ability to work well in a cooperative, team-oriented environment.
- Effective multi-tasker.

The County of Bergen is an Equal Employment Opportunity (EEO) Employer.
- It has been and will continue to be a fundamental policy of The County of Bergen not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws._
- This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination._

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance

Application Question(s):

- Do you have a Bachelor's degree from an accredited college?

Work Location: In person

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