Hospitality Desk Lead

2 weeks ago


Chicago, United States Midtown Athletic Club Full time

Midtown is looking for a Hospitality Desk Lead who will play a key role in creating a positive experience in every interaction with club members and hotel guests.
- This position is available at our Chicago Club/ Hotel Location: 2444 North Elston, Chicago, IL 60647_

The Position

Midtown believes in putting the customer at the center of every decision that we make. Customer Experience is our strategy, and our members are our marketers. But it takes focus to stay on strategy in a fast-paced and dynamic health club environment.

As the Hospitality Lead, you will be responsible for developing, directing, and leading our Hospitality Team (this includes club and hotel associates) in delighting our members and guests each day. Your ability to communicate and to bring the team together will be mission critical.
- You will love this job if:_- You are a master of inspiring a sense of community and providing personal attention.- You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner.- You consistently strive to create a lasting first impression.- You thrive in creating memorable moments for members and guests.- You are a relationship builder. You are strong at developing partnerships among your team and bringing people together.- You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members.- You are a leader. You can motivate employees to exhibit our values every day.- Have hotel experience and thrive in such environments
- As Hospitality Lead, you will:_- Demonstrate sound judgment, professionalism and optimism while directing the work of associates- Assist with front desk training and holding club desk and Hotel desk associates accountable for carrying out defined procedures and behaviors.- Help members with program registration, payment processing, and scheduling services.- Handle check-ins, addressing questions and resolving issues appropriately.- Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.- Contact housekeeping and maintenance departments when a problem is reported.- Answer queries regarding club services and facilities- Implement processes and procedures to ensure consistent delivery of service.- Perform basic bookkeeping, cashiering, filing, and clerical duties.- Assist with inventory of product and supplies.

Experience Requirements- Availability to work a flexible schedule (including evenings, weekends, and some holidays)- At least 2 years of supervisory experience in a hotel or hospitality environment- Proven ability to hire, train and lead productive service-minded associates- Work gracefully and quickly under pressure- Working knowledge of customer services standards- Great personality that naturally connect with a wide variety of people- Keen memory and delightful sense of humor- Quickly make calculations when handling money- Highly organized and efficient- Excellent communication skills

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.


  • Front Desk Agent>

    2 weeks ago


    Chicago, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8748 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...


  • Chicago, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. So, if you're talented, driven, creative, and hungry to...


  • Chicago, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. So, if you're talented, driven, creative, and hungry to...


  • Chicago, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • Chicago, United States The Trade Desk, Inc. Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency.So, if you’re talented, driven, creative, and hungry to...

  • Lead Front Desk Agent

    2 weeks ago


    Chicago, United States Marriott Hotels & Resorts Full time

    Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and acti Front Desk, Agent, Lead, Reservations, Hotel, Business Services


  • Chicago, Illinois, United States Titan Hospitality Full time

    Overview: Do you like helping people and want a job where you can make a positive impact?   Come to Titan Security Group, one of the fastest-growing privately-held security services providers in the Chicagoland area. We’re small enough that you won’t feel like a “number”, but big enough that we can provide security and hospitality services at...

  • Help Desk Manager

    1 month ago


    Chicago, United States VC5 Consulting Full time

    Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and...

  • Help Desk Manager

    4 weeks ago


    Chicago, United States VC5 Consulting Full time

    Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and...

  • Help Desk Manager

    4 weeks ago


    Chicago, United States VC5 Consulting Full time

    Positon: Help Desk Manager   Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and...

  • PT Night Auditor>

    20 hours ago


    Chicago, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hyatt House/Hyatt Place ChicagoLoop [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required for Food and Beverage audit; Complete the Night Audit...


  • Chicago, United States Sage Hospitality Group, LLC Full time

    Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and s Front Desk, Supervisor, Hotel, High School, Reservations, Operations

  • Front Desk Supervisor

    3 weeks ago


    Chicago, United States Healthcare Nursing Center Full time

    Are you looking for a rewarding career in Skilled Nursing? We are currently searching for a Front Desk Supervisor to join our friendly, caring and supportive team! Hours are generally Monday - Friday 7 am - 3:30 pm and alternating weekends, although flexibility will be required to cover shifts as needed. Our facility is rapidly growing and our team is...

  • Front Desk Agent

    4 weeks ago


    Chicago, United States Hongkong & Shanghai Hotels Group Full time

    ** Front Desk Agent** Business Unit: The Peninsula Chicago Location: Chicago The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service. * Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. * Grow within a diverse multi-outlet property. *...

  • Front Desk Agent

    1 week ago


    Chicago, United States White Lodging - Residence Inn Chicago Downtown River North Full time

    Summary: At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your...

  • Front Desk Agent

    1 day ago


    Chicago, United States Kinzie Hotel Full time

    **The Kinzie Hotel, a cool and very hip boutique hotel property, is in need of a Superstar... a confident, enthusiastic and exceptional individual to add to our front desk team! As a member of the front desk team, you will become a part of the foundation that makes the Kinzie Hotel's success!** **Front Desk Agent/Concierge** **SUMMARY**:The Front Desk...

  • Front Desk Supervisor

    3 weeks ago


    Chicago, United States Healthcare Nursing Center Full time

    Healthcare Nursing Center - Are you looking for a rewarding career in Skilled Nursing? We are currently searching for a Front Desk Supervisor to join our friendly, caring and supportive team! Hours are generally Monday - Friday 7 am - 3:30 pm and alternating weekends, although flexibility will be required to cover shifts as needed. Our facility is rapidly...

  • Front Desk Agent

    2 weeks ago


    Chicago, United States White Lodging Full time

    Summary:At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self...

  • Front Desk Agent

    2 weeks ago


    Chicago, United States White Lodging Full time

    Summary:At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self...

  • Front Desk Agent

    2 weeks ago


    Chicago, United States White Lodging Full time

    Summary: At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best...