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Concierge

4 months ago

Houston, United States Village On the Park Steeplechase Full time

**Cardinal Bay** is a mission-driven, not-for-profit senior living health care organization. We encourage our staff and residents to REACH for the stars Our values focus on:

- Respect
- Excellence
- Appreciation
- Connection
- Honor

Our goal is to help residents to grow, thrive and be contributors to community life. We do this by fostering relationships, connections, and a sense of belonging. YOU are an important part of creating such a full life

We have outstanding opportunities for a** Part-Time (as needed) Concierge **to join our team at **Village on the Park Steeplechase**. The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees. You are also responsible for maintaining a secure environment for all residents and staff within the building and community grounds. The night/weekend concierge must be professional, friendly, focused, detail oriented, and promptly responsive to requests.

**Responsibilities**:

- Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.
- Monitors all incoming public traffic and assists with questions. Track incoming/outgoing residents and guests.
- Receives guests and others in a courteous, polite, and warm manner. Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public.
- Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
- Locks and unlocks doors at designated times, according to community protocol. Checks the security of all doors regularly throughout the afterhours potion of the shift.
- Turns off and on lights at designated times, according to community protocol.
- Answer telephone and determine nature of call and relay information or route call as appropriate. Operate paging/telephone system as required.
- May make hourly rounds inside and outside the community to ensure the safety of residents, staff, and visitors.
- On request, escort residents, staff, or visitors to their vehicles and park resident’s vehicles.
- Handles minor maintenance tasks (i.e., plugged toilets, reset breakers, replace light bulbs, adjust thermostats, etc.) Assist with maintenance orders through an electronic maintenance order system.
- Address equipment malfunctions (fire, alarm, etc.) and assist with repairs as appropriate.
- Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures. Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety. Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc.
- Set-up or take-down for activities as requested.
- Maintains a professional appearance and good personal hygiene per company policies.

**Minimum Requirements**:

- High School diploma or GED required.
- Prior customer service experience, front desk and telephone experience preferred.
- Valid Texas Driver’s License is required along with good driving record.
- Excellent communication and customer service skills.
- Strong problem-solving skills, good judgement, and attention to detail
- Understanding of HIPAA requirements
- Proficient in PC skills including Microsoft Office, Word, and some Excel.

**Shifts**:

- 5:00 p.m. - 9:00 p.m.
- Sunday - Saturday
- Holidays included.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- You get to work with an experienced team
- You get to do work that matters, to love & care for our residents.

Cardinal Bay is an Equal Opportunity Employer.