Office Support

2 months ago

Allentown, United States COUNTY OF LEHIGH PENNSYLVANIA Full time

**Location: Court Administration**

**Wage Type**:Hourly

**Status**:Part Time

**Rate**:$18.16

**Wage Plus**:No Differentials Are Included

**Description**:
This is clerical work at the entry level, performing a variety of clerical and related support tasks. A position in this class performs functions such as those of a receptionist, file clerk, operator, typist or similar kinds of work. Work may include the performance of higher-level duties as either a developmental assignment or when filling in for other positions. A position in this class reports directly to a higher-level clerical, technical, professional, or administrative position.

**Typical Examples of Work: (Illustrative Only)**
- Answers telephone and/or receives visitors to office; answers questions about services; tells visitors or callers who can provide the specific service desired; gives directions for such locations; gives telephone numbers, addresses and similar information about public offices; informs office personnel of visitors and/or callers waiting for them; takes messages; may operate radio system to contact individuals.
- Opens, sorts and distributes incoming mail; sorts files, records and similar material; labels such records; files materials in alphabetical, chronological, numerical or other established file systems; retrieves requested materials from files; signs, date-stamps or otherwise identifies and/or controls records; receives and issues receipts for payment; posts payments and other information to records.
- Operates switchboard; answers calls and connects to individual and/or number requested; keeps current records of telephone numbers; provides telephone numbers for other government offices; long distance numbers, and others available from a variety of sources; answers general questions about County services and government organization; places collect, third-party billing and credit card calls; assist employees in placing WATS calls; records toll calls and reconciles with telephone bills; reports interrupted service to appropriate telephone company; pages individuals for telephone calls or to give messages.
- Performs related work as required.

**Schedule**:
To be determined by Appointing Authority.

**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**:

- Basic knowledge of clerical methods and techniques pertaining to filling, receptionist and similar office procedures.
- Basic knowledge of English usage, grammar, spelling and punctuation as used in routine clerical assignments.
- Ability to learn specific clerical processing requirements governing work operations in the assigned office or organization.
- Ability to operate typewriters, copiers, switchboard, or other office equipment, if required by work assignment.
- Ability to maintain established filing and other recordskeeping systems.
- Ability to establish and maintain effective working relationships with associates, officials in other offices and members of the public.

**Education**:
G.E.D. or High School Diploma

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